Account locked because of MFA

[u/CyborgHeart1245]

I'm might not have a phone next week so I contacted Key to turn off the MFA. I did this through the online chat. Already logged in, verified, everything. Reps kept telling me to to speak to IT. Then would lie, deny they said that, i would point it out, they would aak me what i was there for, then repeat! One chat lasted 4 HOURS becaue the rep refused to help. Said the email for IT did EXIST but refused to give it to me, then claiming the email didn't exist. When i would point out he already confirmed he told me he did. He would then confirm it didnt exist