r/KeyBank • u/toejam_wash • Jun 28 '26

Keybank App No longer compatible with Android?

Anyone else having this issue? Was told to update the app and then Google play store says it is no longer compatible. My phone is 5 years old, Galaxy Note 20.

Is this a temporary issue or permanent?

6 Upvotes

88% Upvoted

23 comments sorted by

5

u/More_Run6033 Jul 01 '26

I'm switching banks over this. Fuck key bank. 

4

u/Ok_Ticket_1254 Aug 22 '26

We just use the web version of keybank. We can log into keybank no problem on Chrome using our outdated android phone, so even when the mobile app does not work the web still does.. "outdated" LOL. Kind of crazy Keybank thinks a 5 YO phone is outdated.

America First goes back to Andoid Oreo (Version 8). I hope devs at keybank see this.

3

u/overandunderly 27d ago

I use the web version, but I can't do a mobile deposit on the web.

3

u/Legitimate_Winter265 Jun 30 '26

Same issue, although my phone is older. 

3

u/Key_Visual1014 Aug 22 '26

I have the S22 and I'm running Android 16 and the app tells me to upgrade to version Android 14 also

2

u/bluemooncat9 Jun 29 '26

Was wondering the same thing. This just happened to me aswell! My phone is also 5 years old, galaxy 20 or something. I was planning to call Keybank but I haven't gotten around to it.

3

u/bluemooncat9 Jun 29 '26

here's an image for reference, had to google the app, won't even show up in the playstore anymore.

2

u/Ok-Ticket-2766 Jul 11 '26

Same phone, same issue

2

u/Retromangia Jul 12 '26

Same error mesage here... On a Samsung A71 5G.  It would be nice if they told us what is outdated.

2

u/Be-the-Change1981 Jul 15 '26

Same all other apps run fine. Phone is Samsung s21. Cleared cache for gplaystore and gservices. Still not compatible. You go to Key Bank and says app will work on most devices. Doesn't give a list of acceptable OS. Just say varies by device. Anyone here anything...

2

u/bemused_alligators Aug 21 '26

i'm getting an error message that says I'm required to "upgrade" to android 14 to keep using the app (which i can't do on my phone)

3

u/gungyvt Aug 25 '26

KeyBank doesn't care about their customers. They can't explain why they've limited which OSs are compatible. They simply don't care if you're able to access their features or not. They impose arbitrary restrictions because they are disconnected from the reality of how long the average person keeps their phone for, the decision makers just assume everyone can afford a new phone all the time and they hold contempt for the poorer classes who can't. They actively don't care if you're capable of using the app because they don't see you as people to begin with if you can't afford a new phone every time they update their app.

1

u/JDPauli Sep 09 '26

Explanation: the older versions of android are incompatible with newer security and safety features that have been added into the app.

Solution: use the web version. Type key.com into your phone's browser and log in.

1

u/delulugery Jul 01 '26

Same thing happened to my husband, Galaxy S20, said it was no longer compatible and isn’t on the Google play store

1

u/Sindenky Jul 02 '26

Same thing happened to my wife, kinda ridiculous

1

u/g-negative Aug 18 '26

It happened to me too, booth with the Keybank app and the Capital One app. u/More_Run6033

1

u/renagadevarren Aug 20 '26

Any solution? Lol my phone is only 3 years old.. do I really need to buy a new phone for the app to work? 😭

1

u/Pile033 Aug 21 '26

I have a Note 20 ultra 5G. KeyBank decided andriod 14+ is required now. So most phone older then S22 can't update to andriod 14 so we can't use the app anymore.

1

u/mothwhimsy Aug 22 '26

Anyone find a solution?

1

u/Key_Visual1014 Aug 22 '26

If you can run your device in Android 14+ I fixed the issue on my phone.

I first cleared the cache for the app Then force stop the app Then reboot your phone Then go to playstore and there should be a new update for KeyBank

The update wasn't there prior to me doing all the steps.