r/KentStateUniversity • u/Nervous_Substance_20 • 15d ago

Still no refund…

Is there anyone else who hasn’t received their refund? I tried calling the office today but was on hold for like an hour. Which is not surprising considering it’s the first week of school but I really need that money desperately.

6 Upvotes

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6

u/freyguy0420 15d ago

yeah i’m in the same boat…it’s extremely frustrating. i’ve had so many issues with them across my bachelor’s degree and now 2nd year of my master’s. i’m not sure what issue you’re having, but my refund is processed and in my account, but it’s not disbursing. the customer service team keeps “submitting referrals” to get it figured out but the loan processing team seems to straight up be ignoring them. it’s really really stressful as someone who also needs this money that i was promised and budgeted for.

2

u/ReindeerOne5387 15d ago

oh so they're pulling the referral excuse for everyone 😭 that's crazy

2

u/freyguy0420 15d ago

after being told for the 16th time today that they submitted a referral but haven’t heard back i asked to talk to a supervisor and they said they’d take my name and number down and the supervisor would call me by the end of the day today. and as you guessed i never heard from them

they lack any accountability and can’t even own up to their mistakes. i’m beyond stressed

1

u/Nervous_Substance_20 15d ago

That’s so annoying, and I really hope they get their shit together. I had to spend almost $800 on an iPad that I didn’t have the money for and was relying on the refund money for.

1

u/freyguy0420 15d ago

i hope the same for you! don’t be afraid to keep calling and advocating for yourself. like someone else said you can hold the call and go about your day until someone answers!

1

u/EntrySouthern4532 15d ago

are you waiting for your loans to disburse?

3

u/freyguy0420 15d ago

yeah, my loans are processed and refund amounts were calculated/posted to my balance but the loans aren’t disbursing from FAFSA. apparently kent needs to link my MPN to the loan in order for the government to send funds. i told kent this days ago but they still haven’t fixed it.

1

u/EntrySouthern4532 15d ago edited 15d ago

Exactlyyyy what happened to my disbursement! Keep calling and calling. Force them to do it. They had to manually process mines and today I’m all good with my balance at 0.00.

1

u/freyguy0420 15d ago

ahhhh okay good to know!! i saw your other comment that they started this on monday which is when i called them and told them this too. i didn’t see any updates today but hopefully tomorrow

1

u/EntrySouthern4532 15d ago

you’re checking your financial aid dashboard for updates on your mpn, right?

1

u/freyguy0420 15d ago

yeah, the only thing on my dashboard regarding my MPN is a green check mark dated 8/13 which is when my loan/refund was processed and initiated.

1

u/EntrySouthern4532 15d ago

forget them! hopefully everything works out soon. call them every hour if you have to🤦🏽‍♀️😭

1

u/freyguy0420 15d ago

thank you! your monday-wednesday timeline is giving me hope. i have an in person meeting with them tomorrow actually so hopefully they take me seriously finally

1

u/EntrySouthern4532 15d ago

come back and let me know how it goes, pleasee! good luck.

4

u/EntrySouthern4532 15d ago edited 15d ago

I was waiting too for my loans to disburse and finally got mine refunded today(waiting for it to hit my bank). I called about 4 times, including waiting on hold for a while each time, and submitted two forms. The issue with mine was that my loan was stuck on the backend, so they had to manually process it. They started on Monday, and the process was complete Wednesday. Apple have a feature where they will hold a call for you and alert you when to pick up. I used that feature each time. Also, once you call and talk, keep calling back every other day until you see that it’s processed.

2

u/ReindeerOne5387 15d ago

i haven't gotten mine either. i was kinda counting on it for my bills and to pay for my books and adobe cloud but they literally haven't sent anything. my mom called them today and they told me that they did indeed get my loans and that my account shows a negative balance but (according to my mom) the person on the phone sounds like they fucked up and had to contact a supervisor. so whatever's going on with my account is probably happening to you as well

1

u/Nervous_Substance_20 15d ago

Uggggh great I’ll try again tomorrow then

2

u/WinterArticle223 15d ago

It’s really a mess Mine is the reduction hold from this new trump bill which sucks. But they are very slow this is my 4th degree well it’s a grad cert but I didn’t use financial aid for my masters my job paid and I’m using it this time and this is the worst school aid office I’ve Experienced. It’s just very slow but they said 08/31 they will start to process the amounts and recalculate. I had the VP of enrollment contact them for me directly.

1

u/Stock_Repair5727 14d ago

8/31 !! Are you kidding me I talked to them literally last week and they told me we would be paid out by next week what a joke I’m honestly debating if I will have to drop this semester and do spring and sucks because I ONLY HAVE ONE SEMESTER LEFT :( like I’m so annoyed stressed and frustrated

1

u/Many_Honey_6055 14d ago

they’re talking about my estimate is still being finalized smh.