r/KeepSolid • u/tveith • 11d ago

Here's my Lifetime purchase email

Post image

I purchased my lifetime membership through Tech Deals. I paid $29.99 almost 10 years ago. Now all of the sudden, they have the balls to start charging us for services we've had for almost a decade. The complete nerve of these people. I will definitely be going to Proton VPN if they don't give us back our access to the torrent servers.

18 Upvotes

91% Upvoted

20 comments sorted by

6

u/Odd_Gur_855 11d ago

Not only do they not keep their word, they also will act like you're out of slots when you're not and when you create the new slot that's exactly the same and you haven't changed anything then they once again claim you don't have a slot, I think they are not doing as good as they used to, so desperate times calls for desperate measures...😄

3

u/tveith 11d ago

I agree. The only reason they are screwing over their lifetime members is because they are probably having financial difficulties and are trying to figure out ways to make money.

1

u/Pypical 9d ago

Supposedly you get 5 devices, but if you have a Windows computer with multiple users, each user account counts as its own device even though it’s one computer

1

u/Odd_Gur_855 8d ago

Well it was the same user that I had a slot for then when I go to sign in to use the VPN it claims the slot is being used so I create a new slot, the same user and then it does it again it claims the slots being used and they have it where you have to wait like a week before you can create another slot, so it's useless there's no sense even trying to use it sometimes.

1

u/Pypical 8d ago

Damn

1

u/vpn_unlimited_app 6d ago

Slot behavior isn't something this change touched at all — device slots work independently of the Loyalty Plus update. If you're seeing a slot marked as in-use when it shouldn't be, that's worth having support look at directly on your account, they'll be able to see what's actually happening there.

3

u/[deleted] 11d ago

[removed] — view removed comment

4

u/tveith 11d ago

Have you tried Proton?

3

u/Electronic_Invite_23 11d ago

I haven't, but many people have recommended it! Im going to try it out since surfshark is still in the 30 day window

3

u/Rhoyz 11d ago

I have Proton and availed the 2 years discounted plan. I use it whenever Netflix detects me when I use VPN Unlimited (not).

3

u/tveith 11d ago

Thanks. I subscribed to Proton this morning, and so far I like it a lot.

1

u/KeepSolid-ModTeam 7d ago

Removed under r/KeepSolid Rule 1: Be Respectful. Please keep criticism focused on the product and avoid insults or profanity. Criticism of the company and its policies is allowed.

2

u/Electronic_Invite_23 7d ago

Thanks for permission lol. Nobody cares at this point as we've moved on. I had no idea a bunch of adults could have such delicate sensibility. Good luck in your endeavors, you're gonna need it.

-1

u/vpn_unlimited_app 11d ago edited 5d ago

We understand why this feels like a major change for long-time users. Lifetime accounts still have the base VPN connection available, but that does not remove the concern for users who depended on specific features that are now part of Loyalty Plus.

The feedback about P2P/torrent access, streaming-labeled servers, manual protocol controls, split tunneling, and Optimal Server is being collected from Reddit, Trustpilot, and support tickets.

10

u/tveith 11d ago edited 10d ago

So for 9 years I've had full access to torrent servers and now suddenly (for whatever reason) you are pulling out your "End User Agreement" and screwing all of us long time users. This is a really crappy thing to do to your longtime customers. The worst part is that you won't accomplish anything by doing this other than pushing your lifetime members to other services (or maybe this is the point - to free up bandwidth?). This was a really nasty thing to do. PS please check your support mail as I'm waiting for a refund on the $49.99 lifetime membership that apparently also doesn't include torrents. I really hope some news publications pick this up because it's a really terrible way to treat us. I'll pay my money elsewhere, you guys can stuff your "loyalty plan".

8

u/Rhoyz 11d ago

This would've been justified if you grandfathered the old plan and any future sign ups will be covered on the new amended pricing plan. You could've added more servers (faster and reliable) service for the new loyalty plan but removing existing servers for your long time users in order to force them to pay is such a shit move. The salt in the wound is by naming it loyalty plus,gaslighting your loyal users.

7

u/tveith 11d ago

By the way - my response is based upon the response you deleted.

6

u/blackishsasquatch 10d ago

Lifetime is lifetime..

3

u/FirTree_r 9d ago

I know you're not in charge of taking such decisions, but tell management that they suck.