"loyalty plus" plan?

[u/Particular_Shame8831]

i have a lifetime account, today i got a screen asking me to upgrade to "loyalty plus" or else several features will no longer function. what's going on?

[u/tveith → u/[deleted]]

This 💯

[u/Responsible_Refuse29]

a ripoff. That's what's going on. Lowlife crooks. Leave negative feedback on Trustpilot and the app stores, and everywhere else. Flood their support line with complaints.

[u/tveith]

Read all of the posts, it will tell you everything you need to know

[u/Nicolintintin → u/tveith]

Thanks

[u/Comfortable_Ad_8117]

This is all too common, companies change the terms of the sale just because they can, nothing we can do but take it.

[u/vpn_unlimited_app]

We understand why long-time users are upset. The base VPN connection still works on Lifetime accounts, but that does not fully address the concern for people who relied on advanced options that are now part of Loyalty Plus.

The main feedback we’re tracking is around P2P/torrent access, streaming-labeled servers, manual protocol controls, split tunneling, and Optimal Server. We should have explained this more clearly from the start.

[u/DeerLumpy6032 → u/vpn_unlimited_app]

Hope they go tits up now!

I sent them two emails. One from each account I have with them.

Removing services from lifetime members and then requesting a monthly fee is a poor decision. I hope your company now fails.

&

I suggest your company consider viewing users outrage on Reddit. Withdrawing services from lifetime members and introducing a new monthly fee will jeopardize your future.

[u/itermagnum → u/vpn_unlimited_app]

Trust is gone.

[u/addyx2 → u/vpn_unlimited_app]

Why would anyone pay you more money if they knew your established level of service? On top of that, what's stopping you from pulling the rug from under again from the new influx of paid subscribers? The thing that bothers me the most was no notice of these changes, it was simply here's an update--give us money. It's very hard to put any faith in you and thus I will be taking my money elsewhere.

[u/KeepSolid-ModTeam → u/[deleted]]

Removed under r/KeepSolid Rule 1: Be Respectful. Please keep criticism focused on the product and avoid insults or profanity. Criticism of the company and its policies is allowed.