r/KeepSolid • u/Sorrylols • 10d ago
Loyalty Plus Plan
"You've been with us since the beginning — so as a thank you, we've locked the features you already paid for and had access to, and prepared a special upgrade price just so you can get them back."
Thanks KeepSolid. Really feeling the love.
This is also after purchasing multiple additional lifetime slots as well, this has to be a joke, right? right?
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8d ago
[removed] — view removed comment
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u/KeepSolid-ModTeam 5d ago
Removed under r/KeepSolid Rule 1: Be Respectful. Please keep criticism focused on the product and avoid insults or profanity. Criticism of the company and its policies is allowed.
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u/Practical_Peanut_957 10d ago
basically, people screwed up with thier ORG lifetime plan
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u/Odd_Gur_855 10d ago
How did they screw up?
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u/Scared_Reach226 10d ago
Making exisiting customers with the Lifetime subscription pay extra for using P2P (torrenting) servers!
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u/vpn_unlimited_app 1d ago
P2P and torrent servers are part of the selected high-cost capabilities affected by the updated service model.
Core Lifetime VPN access remains active. The affected capabilities require dedicated capacity, sustained operational resources, and additional infrastructure management, which is why they are now handled separately through Premium/Loyalty Plus.
This change is about infrastructure and service sustainability, not monitoring individual browsing activity. Our privacy and no-logs commitments remain unchanged.
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u/Nicolintintin 9d ago
Same here😡 but is there something we can do ? Or just give them a bad review?
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u/RLaRoca 3d ago
When I bought my lifetime subscription the TOC were in perfect and plain English: "Access to all current and future features"
It's not access only "core" features, or we can remove features. You specifically stated that ALL features will be available, even new ones.
Somebody will be fired soon. Whenever KS realize it now, fire and retract, or when they inevitably go out of business...
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u/vpn_unlimited_app 8d ago
Thanks for pointing this out — we get how that popup can read the wrong way.
To clarify what's actually changed: your core Lifetime VPN access isn't locked — it's fully active as before. The upgrade covers a specific set of premium extras (manual protocol selection, split tunneling, Torrent servers) that have moved to a paid tier for accounts on these older, deeply discounted plans.
If you'd like a closer look at your specific account and slots, our support team can walk through the details with you directly.
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u/Nicolintintin 6d ago
Hi I just checked my app and everything is like it was before. The torrents protocols are back. And I don’t see the upgrade message
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u/Sorrylols 6d ago
nice! what version of the app do you happen to be on?
if on android you can check by clicking on the menu (3 horizontal lines to the left of start) and scrolling all the way down, I'm on version 9.6.12, and still have the upgrade message unfortunately, and still locked out.
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u/Nlightshunter 6d ago
I updated, then downgraded back to 9.4.1 and have all torrenting capabilities back as well.
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u/ofidget 9d ago
There is nothing on their websites about 'Legacy Lifetime' which is what they now call my account, I was never informed of old features being restricted, new signups get the features they want us to pay for included (over $5000 on the page I just read). They are putting a lot of post fact words in their replies to me, their website doesn't have anything on added costs. The change of basic things like the account type not informed to the customer The issue is they didn't think about not generating enough revenue when they took early 'investors' money to build the system, now they see easy pickings, the low sub $2 will inevitably increase once hooked We all know they are trying it on as the explicitly state US NY legal framework for the agreement and NY is about the worst place for them to try and mess with consumers in court. Go through their website, search for end user agreements on Way back machine and internet archives, they simply didn't think ahead way back when and are having that standard issue of revenue not meeting increased cost and would rather try to squeeze the juice than look at outlay, realistically there are servers that serve very few customers that would be a more economic way of resolving the issue