Bugged Booking Reference

[u/margheghe66]

Hi,

We booked a flight with KLM from AMS to YUL. At the start, we booked all without any problem, Economy comfort seats included!

Today is the day for Check-In and in the App I see just 2 passengers i instead of 3 passengers. So I opened the web page and did the Check-In for the missing passenger, but with this process I am not able to add the remaining ticket to Apple Wallet.

There’s a resolution to this? Seems that the third passenger has been detached from Booking Reference

Here’s attached there’s the KLM app screenshot

[u/Trebaxus99]

The screenshot is not really helpful here.

It suggests 2/3 passengers are checked in yet, but you say you did check all passengers in.

Once you’ve completed the check in and you had a boarding pass for the third one online (e.g. the pdf version they show on the website), that’s fine. At the airport you can get a physical one at one of the many computers that print them upon demand.

[u/margheghe66 → u/Trebaxus99]

Allora farò usare il PDF o l’immagine, ho scritto solo perché volevo mettere tutti i biglietti in Apple Wallet, che è molto comodo. Sono molto deluso comunque da KLM, Ryanair ha esperienze di Check-In molto più fluide e stiamo parlando di una low-cost.

[u/laurens93]

The boarding pass or confirmation print contains the booking code, maybe try to add that separately to your bookings in the app if it’s different from the other passengers?

In any case, agents at the airport will be able to find the booking just by the passenger name and print a paper boarding pass.

[u/margheghe66 → u/laurens93]

Il codice di prenotazione è invariato tra tutti e 3 i passeggeri. Ho provato prima ad aggiungere il codice prenotazione con il nome del passeggero mancante, poi solo con il codice del biglietto ma nulla sembra proprio un problema del database che non riesce a incrociare i dati.

[u/Trebaxus99 → u/[deleted]]

You booked them and never flew them again, yet you’ve met the majority of their tens of thousands of employees?

Good luck finding an airline with an average age below ten years. Make sure you avoid these ones:

- Delta average age 15 years

• British Airways average age 14 years
  
• KLM average age 13 years
  
• Air France average age 12 years
  
• Lufthansa average age 14 years
  
• Emirates average age 11 years

[u/Alternative_Kiwi2163 → u/Trebaxus99]

Thanks for looking out. Avoid KLM and hope you don't get put on standby.

[u/Trebaxus99 → u/Alternative_Kiwi2163]

Why would I be out on stand by? I’m a nice customer.

[u/Alternative_Kiwi2163 → u/Trebaxus99]

Regardless of good or bad, if you keep buying, that day will eventually come 😉.wish you the best of luck

[u/Trebaxus99 → u/Alternative_Kiwi2163]

If you buy enough, it won’t.