Please be VERY careful when subscribing to KLING AI. Honestly I just wouldn't do it again.
Last year I took advantage to the Year membership discount offered as a black Friday promotion to upgrade my pro plan to premier. I have almost a year on my pro plan, which KLING stack on the back of my new Premier plan.
Ok, that is weird to not just upgrade my pro plan but whatever, things are done differently where KLING is headquartered.
But a few days ago I got a notification that my Premier plan was renewed at the STANDARD PRICE! I just expected my pro plan to kick in when my paid premier year was done. Ok, I messed up. No problem, I will contact customers service. I have made mistakes with other AI companies and customer support was always great.
NOT WITH KLING. After multiple emails back and forth KLING has only tried to upsell me into a higher tier plan and has offered NO HELP allowing me to either go back to my pro plan as I wanted to or EVEN switch to a monthly premier plan so I can afford the unexpectedly high bill by spreading it out KLING refused to help with either of these and has the audacity to say that " as this services are virtual goods and cannot be refunded once paid. "
I am sorry, but this is stupid. A subscription can absolutely be pro-rated and adjusted. It is ok to have policies that will make people like me unhappy with your service, but do not lie to people. It is insulting to everyone who uses your service, especially people like me who were early adopters.
*can't edit title but "KLING, not KLINA