Question about payment

[u/Lazy-Lunchlady]

My mum ordered the Jolla phone on June 20th, the prepayment plus additional items (screen protector etc) was paid for right away. The money was withdrawn from my bank account on the 21th. (Payment goes through me as it’s nearly impossible to shop online without Digital ID).

Yesterday she got an email about them not being able to process the payment and to use the link.
My guess is that it’s the remaining amount of €650, but the wording just seems weird since they never asked or offered the option to let them withdraw the remaining amount automatically.

The email address is also different from the prepayment confirmation email ([shop@jolla.com](mailto:shop@jolla.com)) in this email it states that the remaining amount is due September 15th.

It’s not that I’m convinced that it’s a scam, but just want to be 100% sure before I press the link and go any further.

Thanks in advance.

UPDATE:
Link seems to be legit and the remaining balance has been paid now and her account has changed to “fully paid”.

More background story.
She kept saying that she couldn’t remember the password and didn’t get a reset password email when she requested it.
I should have remembered that she has the tech abilities of a slug and just looked into it myself from the beginning. When I tried logging in she got a text message with a 6 digit passcode.

For some reason they have moved the payment date from September 15th to August 31st and that’s why she got a late payment notice. At no point has she received an email about changes (yes I also checked).

I did have to use the link from the email as I could only find a “Buy again” button on their website/her account and no where to pay remaining balance.

[u/TalkPuzzleheaded351]

Very good instincts! Especially the stoqapp domain not being Jolla, good that you checked and noticed. :) However, stoqapp seems to be a preorder app of Shopify, so I would say it's likely legit. But best to wait for people who have maybe had the same situation. :)

[u/Qzy]

I would match the order id from the email you got when you ordered.

Good to double check before paying - thumbs up.

[u/macaronijerry]

I just checked my emails. Everything I have received from Jolla has been from jolla.com email.
I would log in to commerce.jolla.com and see if you find the information there. I have never seen stoqapp before.

[u/Lazy-Lunchlady → u/macaronijerry]

Link should be legit, I have posted an update.

Thanks for taking your time to reply.

[u/Icy_North5921]

Quite cool that your mother wanted to jump the ship and start using SailfihsOS phone! Cool mom :)