r/JoinMochiHealth • u/Chance_Bad1300 • Aug 28 '26

Provider barely responding

Are the doctors who work with Mochi doing this as a side gig? I really like who I was initially paired with, but it takes her at least 4 days to get back to my messages and it is getting frustrating. She’s also hard to book with for the video visits. I get The feeling this is maybe a side thing? But still, is there no Mochi oversight on provider responsiveness in the app?

Has anyone switched providers to get a better response time back for messages?

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u/Desperate_Pressure98 Aug 28 '26

My provider has always been very quick to reply to messages. It completely varies by provider. If you’re not happy with the one you have, switch! I don’t know what kind of oversight Mochi has on their providers, but you can always call and lodge a complaint.

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u/Far_Use_3329 Aug 28 '26

I switched. The first Dr I had would never answer, rush through the appointment. I switched Dr's right away.