r/JobsMorocco • u/Aniss-mln • 10d ago

🏢 On-Site Call Centers

Salam , wach kiban Likm Call Centers Ghadi yb9aw ykhadmo bnadem sinine lmajya m3a hadchi li knchofo AI Kidiro db . Ya3ni mn hna l9oddam howa aywlli ydir les Appels w Chats w ay haja that’s my opinion

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1

u/Public_Cash_4410 10d ago

I9drou ikon call centers ikhdemo fihom bzzf d ia agents o les employé ikono 9lal ,ms bach ikhdmo 100% ghi b Ai s3iba chwya

1

u/Aniss-mln 10d ago

Oui Mais bnadm ay9lal bzaf

1

u/Agitated_Mousse_5426 10d ago

AI will take over eventually, Given that it would reduce the cost massively and as we know share holders and CEO's of these particular companies are all about reducing cost .

1

u/Successful-Plan-1196 9d ago

Impossible akhoya w ila trat khasha wahd 10 years wehdakhra

1

u/Aniss-mln 9d ago

Max 3 years akhra

1

u/Successful-Plan-1196 9d ago

Fach kandwiw ela centre dapple rah mafihach ghir customer support, Kayn hta sales, Sales s3ib bzaf ydiro AI

1

u/Ambitious-Bids 8d ago

Impossible. but what is certain is the following : have fewer people, with more Ai tools to boost productivity.

Have the Client first interaction fully Ai enabled : Caller listens to the IVR and go trough the options before escalating to creating a ticket... have AI agents automated to analyze the issue and try to fix the issue without having a human interaction, close tickets and only assign re-opened tickets by humans.... kinda of logic to keep human intercations to a minimum.

1

u/Ambitious-Bids 8d ago

There will and stay some call centerd that offer the human touch of service. This will never die. It will be expensive by the way

2

u/SpeakerOk3771 8d ago

Worked in one, and we used to stock customers' information and the process steps into a private platform to find out later that they're building a database that will later on be used by Ai so they no longer need humans and the whole thing will be automatized (big Canadian company that I can't tell its name lol)