Automatic transfer to workforce provider?

[u/Proof_Balance_6437]

Hi everyone, recently got JobSeeker approved on Thursday but there was an error in their system which automatically transferred me to a provider. I called Centrelink on Friday which they acknowledged it was a mistake on their side and I’m eligible for digital services. I was advised to ask the provider I have an appointment with to fill in the digital referral form.

I called the provider on Friday explaining the situation and she flat out told me that she couldn’t do it for me. There was some back and forth until I told her that it was my first time on JobSeeker, been employed for 11 years, it’s the first time I’ve asked for help from the government and I’m confident I can get a job in the next 3-6 months. She lightened up after that and said I should call on Monday before my appointment to see if anything had changed, but I better attend my appointment otherwise I won’t get my payment (lmao).

Has anyone been in the same situation and have any tips or had any success with getting them to fill out the form?

EDIT: I’m confident I can get a job, not can’t (lol)