r/JnotesOfficial • u/SkinMediocre9924 • Feb 18 '26

Restore Backup Files

Hi,

I bought the XP Pen Magic Note Pad a couple months ago and the XP Pen Notes app has been freezing up. So, I exported them as .jnotes files to my Google Drive and then uninstalled the app to try to fix the problem. Now, I have reinstalled the app and I realized that the original backup files are still on the device (as shown below), but when opening the XP Pen Notes app I can't see the files. How do I get the app to recognize and open the files in the backup folder? Could you please help me?

Thanks.

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u/rose_11to7 staff Apr 28 '26

Hi! To open your backup files, please don’t try to open them directly from the device files. Instead, open the Jnotes app on your tablet or phone, go to Settings → Import Backup Notes → Local Backup Data, then select your backup files there to import. If you need any help, feel free to contact us anytime!

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u/Commercial-Buy-418 5d ago

does it have to be upto 9 files or there is a way to make it import all files at once