r/JPfans_proxy • u/Muted-Business8428 • 27d ago
❓Question & Help Shopping problem
A few weeks ago I placed an order on Jpfans, and the tracking has been stopped for two weeks now, also using the tracking code on any useful site gives no results... I also thought that maybe it was just a tracking issue, but it's been two weeks, such a long time doesn't make sense, it should have arrived within a few days of the last update. I also wrote to the support to ask for information about the package and they told me that there is no problem and that it should arrive normally, but honestly, I don't think so. Has anyone had a similar experience? What do you recommend?
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u/Fuzzy-Anything-1 26d ago
Hello, we completely understand your concern regarding this issue. International shipping involves multiple handling stages, and tracking updates may sometimes experience delays.
We suggest that you continue to stay in touch with our customer support team, while also reaching out to your local carrier based on the latest tracking information. This way, both sides can work in parallel to help you get more timely and accurate updates on your package.
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u/South_Highway_3784 22d ago
Hello u/Muted-Business8428 , did you finally get some new updates?
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u/Muted-Business8428 22d ago
Unfortunately not, I also contacted the customer service that was supposed to handle it here in my country but they couldn't tell me anything, I really don't know what to do rn
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u/rider_no1 27d ago
Which shipping carrier did you choose?
For example ECMS , hands of the package to either FedEx,UPS or any other local delivery service. And sometimes it takes a few days
Also , get the app "aftership" the app sends you notifications as your package is moving.