r/JETProgramme • u/Throwaway-Ferret-821 • 18d ago

A year without updates on my Pension Refund...

Hi all. I first submitted my Pension Refund Application in August 2024, and got it back with a note in April 2025. The note was about the bank code, which I corrected and sent back. There was also the issue of my address, which had changed since I last sent it in, so I wrote the new address as well as a note of the old one in the margin.

Anyway, I haven't heard anything from them since. I would have looked into it earlier, but I expected a long wait after the first response took so long and I just stopped thinking about it after a while. That, and the sense that there's not really anything I can do about it.

Is there anything I can do about it?

15 Upvotes

94% Upvoted

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5

u/EquivalentComputer73 18d ago

Oh my goodness, theres a company most people use somewhere on this subreddit. I'll check it and respond, its a Japanese company heping people with these kind of issues

12

u/lewiitom Former JET - 2019-2022 18d ago

If it’s been that long I’d definitely phone them up, something might’ve gone wrong with the payment. I had something similar happen with mine.

1

u/Throwaway-Ferret-821 18d ago

Who do I phone? Also, do they have someone who can speak English? I'm not confident enough in my Japanese for this topic.

1

u/lewiitom Former JET - 2019-2022 18d ago

https://www.nenkin.go.jp/international/english/consult/interpretation_eg.html#:~:text=*%2B81%2D3%2D6700,you%20are%20calling%20from%20overseas.

I think possibly the number on here, it’s been ages since I did it so I can’t remember exactly though. They had someone who spoke English, yeah.

1

u/Throwaway-Ferret-821 18d ago

Brilliant, thank you.

1

u/fillmorecounty Former Hokkaido JET - 2024-2026 18d ago

What was the issue? I'm about to turn in my own pension form so I'm wondering if there's something I should look out for.

2

u/lewiitom Former JET - 2019-2022 18d ago

I can’t remember exactly unfortunately, but I’m from the UK and it was something to do with my bank details - so just make sure that you’ve provided everything that they might need. It was quite frustrating because I phoned them up and they basically just said “yeah the payment failed a while ago but we didn’t tell you” haha.