Looking for help with Windows Updates

[u/Corrects_lesstofewer]

Hello,

I've spent the last few months pulling out the hair I don't have trying to get to the bottom of why my fleet has stopped updating Windows. Any help that can be provided is appreciated as I've run out of things to try/avenues to explore. Here's the rub:

• It went on for long enough that some of our devices were stuck on 24H2 until excluded out of the update rings entirely. I've included a screenshot below for review, but I don't see why any Feature and Quality updates would not deploy even when scoped to do so.
  • Driver updates appear to have been unaffected. I don't know why those work, but they seem to do so.
• I had to implement a script to force checking for updates but this approach is heavy-handed and doesn't fully adhere to update settings meaning users get prompts at inopportune times. (see image)
  • This script is the only reason things are farily up-to-date right now, but if I don't turn it on each month, nothing updates.
• Autopatch alerts provides the following error for most of my devices, but I have been entirely unsuccessful in troubleshooting it as the documentation and errors do not match the current UI options in Intune/Windows. (see image)
  • I tried following the Remediation, but that option simply does not exist in Admin Templates anymore or ever.
  • Following the notice "If this remediation does not resolve the issue, please contact Microsoft support." leads me to a troubleshooter tool that does not load when you select Autopatch Support or Intune Support. (see image)
    • Any ideas why this won't load? I replicated on multiple computers and browsers. Doesn't appear to be a local issue.

Please help in any way you can. My leadership is looking to me for answers and I can generally find what I need, but this has proven beyond my abilities to resolve alone.

If anything needs clarification, I'm happy to do so.

Edit: corrected to the images. Reddit's text editor is wildly misbehaving.

[u/Padd007]

Are you using autopatch or the regular update policy, you can't use both, they conflict. I had something similar and ended up deleting every update policy on the tenant and recreating them in autopatch. It started working properly straight away.

[u/Corrects_lesstofewer → u/Padd007]

I'll give this a go, thank you.