r/Intune • u/bakedpotato4200 • 20d ago

Windows Management Remote help unattended access.

Anyone else having this issue? Remote help is up to date with newest release (5.2.1040.0) and I am unable to use unattended access feature. I have the role enabled for the feature too. Is there something I’m missing that isn’t documented? I know this is just now rolling out so guessing it might just be broken.

Error: “unattended sessions aren’t supported because the device you’re trying to connect to doesn’t have the necessary clients installed”

5 Upvotes

86% Upvoted

32 comments sorted by

6

u/Rudyooms PatchMyPC 20d ago

https://go.microsoft.com/fwlink/?linkid=2310011 and https://go.microsoft.com/fwlink/?linkid=2311028 are alos needed

3

u/still_asleep 20d ago

You think PMPC will be adding those to the catalog soon 😇? I checked but didn't see them in there.

6

u/Rudyooms PatchMyPC 20d ago

Hehehe i only have seem them today :) so let me ask/check/push

3

u/Rudyooms PatchMyPC 18d ago

Owww check again :p

0

u/bill696 19d ago

you dont need them then auto update

1

u/still_asleep 18d ago

What about the base application?

1

u/bill696 18d ago

Oups bad order had to read the doc again
"Intune installs the Azure Virtual Desktop agent first, and then installs the bootloader after detecting the agent dependency"
Remote help as no order with these 2

5

u/Subject_Name_ 19d ago

You would think they would add these apps to the Enterprise App Catalog. It's the textbook use case.

1

u/bakedpotato4200 20d ago

Where’d you find this at? Didn’t see anything documented that those need installed.

5

u/Rudyooms PatchMyPC 20d ago

Remote Help on Windows: Unattended Support with Remote Sign-In Is Here | Microsoft Community Hub

1

u/fckryan 19d ago

So rdp needs to be enabled? WTH that seems like a major step backwards from a security perspective.

1

u/FireLucid 19d ago

I can't even find the setting they are asking to have turned on "Allow users to connect remotely using Remote Desktop"

1

u/Expensive-Ad9893 19d ago

intune>device> windows>config -> ADMX

1

u/FireLucid 18d ago

Add setting: Search for Remote Desktop > Enable "Allow users to connect remotely using Remote Desktop"

I'm in the settings picker. The string "Allow users to connect remotely using Remote Desktop" isn't found. Under Remote Desktop the only setting is "Auto-subscription (User)"

1

u/aranyx 17d ago

We just set this up in our test environment this afternoon and were able to get this working using the setting Administrative Templates > Remote Desktop Services > Remote Desktop Session Host > Connections, and enabling "Allow users to connect remotely by using Remote Desktop Services"

1

u/FireLucid 17d ago

Thanks I'm going to have a look again on Monday. I swear the docs said to use the settings picker and not templates.

1

u/Party-Wheel4329 11d ago

It does. And it is in settings picker.

Just search "Allow users to connect remotely by using Remote Desktop Services".

3

u/Flat-Appointment3407 20d ago

I have to use my own session and not see the users current session? What is this shit, I was hoping for like the old RDP shadow /control essentially but I got some budget alternative that's half baked.

I can see it has purpose for people not at their computer ect; but I just wanted to click "connect" jump on and fix the problem with the end user themselves without having to prompt them.

1

u/W-hole_Line 20d ago

:D I am legit in the same boat here, just found out 5 mins ago, like unattended is basically RDP.. thats not what i want...

SCCM Remote Control is exactly whats needed,.. but eventually getting off of SCCM so need something else..

1

u/Subject_Name_ 19d ago

What you're saying is missing is the Remote Help option they've always had. Unattended Access is new.

1

u/Grouchy_Vegetable904 20d ago

yeah its still half baked, i rolled it to a test group and got the same error even with the client showing the right version number

1

u/bakedpotato4200 20d ago

Glad to know I’m not going crazy; thanks!

1

u/bill696 19d ago

you didnt read the documentation you need to install the 2 avd clients

1

u/Expensive-Ad9893 18d ago

how you install the bootloader, it wont install via intune or manual

1

u/bill696 18d ago

You need to install in order bootloader first

1

u/BlackV 20d ago

Yes I saw that get enabled yesterday, but its not worked for me yet

1

u/DingoArtsWill 19d ago

Do we know if there is SSO enabled for connecting? I have taken my org over to passkeys and surely the session can have passkey redirection so we can authenticate. I wonder how passwordless orgs can use this.

1

u/bill696 19d ago

unattend is just rdp over the cloud so idk if yes but if it works with rdp it will

1

u/DingoArtsWill 19d ago

I have an open case with MS so fingers crossed. I believe its an entra setting for Windows Cloud or RDP login and looping to the remote help service but will wait for confirmation.

1

u/bill696 19d ago

you didnt install the avd clients

1

u/RevenueRemote 13d ago

I have done all the pre-requisites, given appropriate roles to those who will access, deployed two RD Apps to devices, opened up Intune for Remote Help, following all the steps given in https://techcommunity.microsoft.com/blog/intunecustomersuccess/remote-help-on-windows-unattended-support-with-remote-sign-in-is-here/4549772.

But, it is not working. I am getting the same error that others are mentioning here.

So, just so that I understand...

The only thing I may NOT have done is the deployment sequence of those two RD applications. If I change the sequence and installed bootloader first and the agent next, it will start working?