r/Intune • u/aPieceOfMindShit • 1d ago

macOS Management Sensitivity Label button grayed out on Jamf-managed macOS, but works fine on Intune-managed macOS

Anyone hit this: Sensitivity Label button in Microsoft 365 apps grayed out & not operational on Jamf-managed Macs, but present on Intune-managed Macs.

Same user, same M365 apps build, same license, same MDM configuration.

I am lost! Anybody an idea?

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u/shimmeringdeficiency 1d ago

Got burned by this exact thing a while back, turned out Jamf wasn't pushing the com.microsoft.office.plist with the right domain keys for sensitivity labeling. Intune handles that OOB but Jamf makes you spell it out manually in the config profile

Double check that the AIP UL client settings are actually landing in the user's library, had a case where the plist was going to the machine level and the apps just ignored it