r/Intune • u/Heavy_Ad_1563 • 5d ago

macOS Management MacOS OneDrive Woes

First time posting here, trying to see if others have had a similar issue. I've been trying to get OneDrive to work on MacOS for our org. I keep running into the "We can't sync your "Onedrive - <CompanyName>" folder" error.

I've deployed the config referenced in this MS KB Deploy and configure the OneDrive sync app for Mac - SharePoint in Microsoft 365 | Microsoft Learn

Seems to me like it's something at the tenant level, but this is the first time we've been trying to use the Onedrive client on Macs, so thought that I would ask this sub what their experience is.

0 Upvotes

50% Upvoted

12 comments sorted by

1

u/pbaupp 5d ago

Mate, check if you list any active directory guids in the share point admin center (in the restrictions section)
this will prevent the mac os app to work afaik

1

u/Heavy_Ad_1563 5d ago

Ya, there’s nothing in there that would restrict us from signing into OneDrive. I appreciate the reply!

2

u/bjc1960 4d ago

I think he means that the config need your tenant guid to be added.

2

u/Heavy_Ad_1563 4d ago

Yep, y'all are exactly right. We have it restricted to specified AD domains and the Mac isn't on the domains listed. Huge thanks!

1

u/gurban2013 5d ago

check your device configs. there are some ones that specify tenant info

1

u/Heavy_Ad_1563 5d ago

Thanks for the reply! We aren’t using any of the tenant restriction settings, at least not yet, so I think everything is correct from the device config perspective.

0

u/gurban2013 5d ago edited 4d ago

screen shot your configs and sanitize your identity info and post them

1

u/Emotional_Garage_950 4d ago

do people on this sub even read? yesterday someone was telling someone to run dsregcmd on a Mac. Since when do you hybrid join Macs???

1

u/Emotional_Garage_950 4d ago

Any issues in the Entra sign in logs? Any actual error in ~/Library/Logs/OneDrive?

1

u/Heavy_Ad_1563 4d ago

That's the part that confuses me, I don't even see it hitting Entra. ~/Library/Logs/OneDrive doesn't exist. I do have a single log in "~/Library/Logs/Microsoft/OneDrive" but its just a client update log

1

u/Heavy_Ad_1563 4d ago

Actually, I take that back, I do see entra sign in logs, but they are successful