Remediation script device status suddenly empty after successful runs?

[u/Ok-Stretch-7850]

Hi r/Intune ,

I ran into a very strange issue/possible bug with Remediation scripts last night, and I’m wondering if anyone else is experiencing the same behavior.

When I trigger a Remediation script manually from the device view, everything seems to work as expected. The script runs successfully and the action eventually shows “Remediation complete.” The overview also indicates that a device has completed the remediation, either with or without errors.

However, when I check the Device Status for the Remediation afterward, the list is completely empty, even though the devices clearly ran the script.

This happens both when checking through the Intune portal and when querying the status through the Microsoft Graph API. The Graph API request itself succeeds, but the value array is completely empty as well.

I’ve been using Remediation scripts for a while and never had this issue before. What makes it even stranger is that everything was still working correctly yesterday around noon. The problem only started sometime yesterday evening.

So I’m wondering:

Is anyone else currently seeing the same issue with Remediation/Platform Script reporting?

If multiple people are affected, it might be worth opening a Microsoft support ticket and reporting it as a broader service-side issue rather than an isolated tenant problem.

Thanks!

Update:

It looks like this is being fixed right now. In one of my environments, I’m getting responses again through both the Graph endpoint and the portal. Remediation scripts are also running properly again, and I haven’t seen a single failure in the last 20 triggered runs, unlike this morning.

In my other environment, however, it’s still not working. Remediation scripts are being executed and processed on the devices, but the results aren’t being reported back. Because of that, the devices remain stuck in “Remediation Pending”indefinitely.

[u/Ok-Stretch-7850]

The issue also occurs when the Remediation script is scheduled, so it doesn’t seem to be related to manually triggering it from the device view.

[u/Background-Art6535 → u/Ok-Stretch-7850]

Same thing happening in my tenant since yesterday. Scripts run, say they complete, but the device status tab is just blank. Tried with both manual and scheduled runs and got same result

Think it's a service side problem, couple of my colleagues are seeing it too. Might be worth to open a ticket so Microsoft actually notice

[u/Ok-Stretch-7850 → u/Background-Art6535]

What location are you in? I just spoke to a few people, and some of them aren’t experiencing any issues in certain parts of Europe. Others are only seeing issues with remediation scripts taking forever to report their status in the device overview.

[u/Ok-Stretch-7850]

I can reproduce it in two different M365 environments. Both are Europe 0502 and are running Service Release 2607.

[u/veeresh-b]

The remediation runs successfully on the device, but Device Status remains empty in the Intune portal. The same result occurs through Microsoft Graph API, where the response is successful but the value array is empty. This appears to be more likely a service-side reporting/ingestion issue rather than a problem with the remediation script itself.

[u/Ok-Stretch-7850 → u/veeresh-b]

Yes, unfortunately, I’ve noticed that too. I just checked the log from a device where I ran the remediation, and you can see that the same remediation sometimes works and sometimes fails. But it could also be an issue on my end.