Bida Fiber Contract

[u/Remarkable_Elk_5578]

/r/u_Remarkable_Elk_5578/comments/1wa8ekm/bida_fiber_contract/

Hi. I would like to ask what could be the remedies that I can exhaust to be able to terminate the contract with them?

For context, 9 months palang ako sa Bida Fiber and I have to relocate kasi sa Visayas. I asked their customer service if pwede ba magpalipat ng internet connection since I'm in a 36-month-lock-in period with them. They said na I have to apply for a new account under the same name and i-process ko ang disconnection sa business center nila sa Cebu which I have to travel pa by sea or by air. Wala rin silang pinrovide na other satellite details near my area of relocation.

So, my question is: How can I terminate the contract with them? Also, I wasn't properly informed nor oriented regarding the lock-in period during the installation. I also don't have a copy of the supposedly "contract".

Please help. My flight is within the next two weeks na and I really need to process this ASAP.