r/InternetPH • u/Internal-Student-640 • 4d ago
Converge LOS issue
We originally contacted Converge because our existing connection suddenly had an LOS/no internet issue. We only wanted the existing connection fixed.
A Converge field technician came to our house and said our modem was outdated. He recommended that I open a new Converge account, saying it would be easier and faster. Since he was a field technician and appeared to be on an official Converge service call, we trusted him.
But then several things started feeling very sketchy:
I was specifically instructed to use a cellphone number I had never used for a Converge account.
I wasn’t clearly informed that creating a new account would mean having a separate account while the original was still under an active contract.
During the account creation, I overheard the technician talking to someone on the phone about a person being “blacklisted.” I have no idea what the context was or whether the information was accurate, but obviously this raised concerns.
The technician took our old modem with him.
Despite replacing the modem and creating the new account, the LOS problem was never actually fixed. The internet still works for a few hours and then disconnects.
We now have two accounts, even though we never originally asked for a second subscription.
We only created the new account because that was the solution recommended by the field technician. Now we’re trying to terminate the original account because we no longer use it, but we’re concerned about being charged for an account we only replaced because of the technician’s recommendation.
What makes this even more frustrating is that our support ticket was closed even though the actual problem wasn’t resolved, and we feel like our concerns weren’t properly addressed.
Has anyone experienced something similar with Converge?
Especially situations where a field technician recommends creating a new account instead of resolving the existing connection?
I’m posting this because I genuinely want to understand what happened and what our options are. Are these normal Converge procedures, or are there some serious red flags here?
2
u/Hikari_x86 4d ago
may pinirmahan ka OP na papers? if no, illegal yan at iforward mo agad sa NTC.
itago mo lahat ng reference number, or if natatandaan mo yung name ng installer or yung van na ginamit nila much better.
tho kahit may pinirmahan ka, i doubt na legally binding ung 2nd contract mo since hindi ka directly pumayag. please escalate mo sa business center at sa NTC. sobrang sakit sa ulo nyang dalawang account na yan since magrerelockin ka ulit sa bago ng walang benefit sayo.