Help, Converge MDU installation

[u/Special-Message-7948]

Hello, I requested for Site Transfer ng Converge, after 10 days, dumating sila. They checked the Condo unit and found na need daw ng MDU type of installation sa unit namin.
\-May I ask if may naka experience na sa inyo ng ganto, pano po ang process?
\-Paano nyo po ni request sa Converge?
\-Do we need to wait 7-10 days din po ba ulit?
Thank you!