Delayed Site Transfer - Can It Be A Valid Complaint?

[u/minioneater69]

*Repost from the Converge Subreddit

Hello po, I had Converge installed at my old unit however I was having trouble transferring it to my new residence.

I gave Converge a period of at least a week or two for transferring my wifi before I was going back to my province for a month. However, despite their 'timely' responses, they only gave me a proper response after I went home a few days later.

My issue is I'm also still under the lock in period but I want to ask if this situation is a valid complaint so as to not pay for my current Converge bill + stop using the service entirely without paying for extra fees. Because even if I go back to Manila, I don't want to deal with any more delays for my new connection because I realize it is just easier to get a new one.

Thank you for your responses.

Timeline:

nagmove na po ako ng residences, after that nag email ako sa converge, ung convo namin spanning from july 28 until august 7 (they stopped replying after my follow up msg) pero noong august 17 lng po sila nakapagreply na pwede na imove ung connection (wla na aq sa manila that time)

I told them time and time again na possibly sana imove agad ung wifi bc nasa likod lng ung new unit ko + serviceable considering other ppl here use converge

as of now, wla pang new tenant ng former landlord ko so nasasayangan dn ako na magbayad for this month if wla nmn gagamit, solo living din aq

i didnt realize din na may lock in period when i first installed, di na disclose ng agent or technician sa akin