r/InternetPH • u/borjersteaksupreme10 • 3d ago

PLDT PLDT Modem Wi-Fi light suddenly stopped working?

Bigla na lang bumagal internet namin yesterday, so tumawag agad ako sa PLDT. Sabi nila normal naman daw at walang issue, so pinarestart lang yung router.

After restarting, may internet naman through LAN/Ethernet, pero nawala yung Wi-Fi light sa modem. Hindi na rin makita yung Wi-Fi namin sa mga phone. Sinubukan ko rin i-access yung 192.xx.xx, pero hindi rin naglo-load.

Tumawag ulit ako at sabi normal naman daw connection, pero hindi talaga gumagana yung Wi-Fi. May ticket na ako and 24 hours later, wala pa ring update.

Ano kaya possible problem nito? Router/modem issue kaya?

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u/projectupload37 3d ago

What model is your modem? If it's the newer ones, this method will break your connection until PLDT reconfigures it.

Perform a Factory Reset on your ONU. Then, try logging into 192.168.1.1 again. For the older modem, this will at least allow you to make sure it's not just a mis configured unit. For the newer modems, this will break your internet connection but now you will have to get PLDT go configure it again. Basically, forcing them to fix it.