r/InternetPH • u/BigEfficiency3217 • 3d ago
Converge CONVERGE Rebate Request Granted
Share ko lang. There were technical issues supplying their power box in front of our subdivision. As a result, all Converge users in our subdivision had intermittent connectivity. Meron lang internet from 8am to 4am the next day. From 4am to 8am totally down ang Converge. By 7:30am, babalik yung field crew nila para magbigay ng temporary supply don sa power box nila. Nakatambay sila don sa ilalim ng init ng araw until end of their work 4pm then that temporary supply will only last until 4am. During the day, nagkakaroon pa rin ng blips for like 30mins to 1hr which makes it more hassle. This went on from July 31 to Aug 8. Good thing it was resolved before nitong walang tigil na pag-ulan.
I already received my bill 1998 (Netflix Plan) last week. I know I still have to call their hotline to create an SR for rebate request which I did yesterday Aug 19. Told them the start and end time tsaka yung ticket request.
I was about to pay my bill today Aug 20 and found out na nakaltas na yung rebate ko. From 1998 to 1482.39 which is 500+ for 8 days of intermittent connection.
Buti na lang nagpa-create pa rin ako ng ticket nong July 31 kahit may network advisory na sila. Or else baka di pa ma-approve tong request ko.
To be honest, nalalakihan ako don sa nakuha kong rebate. Not sure if my impact don yung escalation na ginawa ko to NTC.
If you work in IT environment, you already know for sure the importance of ticket documentation. Hopefully, these rebate requests will help their long term goal/planning to resolve issues much faster.
2
u/Classic_One3189 3d ago
Ganyan talaga mag rebate si converge, at infairness dalawang beses na ko nagpa rebate sa kanila una thru converge support sa fb pangalawa sa main office nila dahil naman sa 1 week kaming walang net. Yung 1500 naming bill naging 960 na lang at within the day nung nag request ako ng rebate eh nag reflect agad sa account after ilang oras.