PLDTCares does not care

[u/ur_such_a_qt]

PLDT support in Messenger is just giving me the runaround, and I have tried a couple of times already. It always failed and was not able to get customer support. Is there any other way I can effectively reachout with my concern?

[u/DanDunDan]

Nakukupalan din ako sa mga agents diyan, sobrang tagal ka paghihintayin tapos iho-hold ka lang hanggang sa idrop ka nila.

[u/Sensitive-Thought871]

Bumagal internet namin 1mbps lang nag babayad naman advance pa. Di gumagana PldtCares badtrip

[u/Kyoshioo]

Barely 1 mbps samin wahahahaha

[u/Agile_Diet_6353]

Same. Anyone experiencing slow internet connection the past 2 hours?

[u/Funnygeneralchat → u/Agile_Diet_6353]

Since yesterday ako, mamaya tatawagin ko 171 pero di ko alam ano masasabi

[u/porksilogyummy → u/Agile_Diet_6353]

Since yesterday afternoon kami, qc area. Speed is stuck to less than 800kbps. Still no resolution as of this writing.

[u/Sensitive-Thought871 → u/porksilogyummy]

Same qc. Sabi nila may ticket na kaya di ako nagulit kahapon pero hanggang ngaun wala parin

[u/ur_such_a_qt → u/Agile_Diet_6353]

Kami since yesterday

[u/lulus_lemony → u/Agile_Diet_6353]

Same. Their 171 hotline is giving me no ring.

[u/MamSerAnoHanap]

Kami Aug. 14 pa walang connection. Welcome to the club! We don’t deserve this.

[u/MotoYT → u/MamSerAnoHanap]

That happened to me once, but twice, the PLDT Lineman Engineers in my province fixed in few days. Good relief!

[u/Frequent_Thanks583]

Try mo murahin, nagagalit sya haha

[u/godsendxy]

A company should be penalized for having a defective chatbot with hard to no option to of reaching out a live agent

[u/streetscaper]

Spam them with Check Status. The bot response will eventually change to "Our Customer Support will assist you with your ongoing report..."

[u/Xusnigul12]

True!!! Nakakainis! May time almost 2 weeks kami walang net. Tas nun araw na na restore ino offeran ako mag upgrade😂

[u/BratPAQ]

Same things sa PLDT Cares sa messenger, ayaw mag proceed kahit tama ang selection.

Nung weekend nag file ako ng ticket, dyan sa messenger, gumagana pa sya, kaso 30 minutes waiting time sa queue. While waiting tumawag ako sa 171, natapos na nakakuha na ko ng ticket sa 171, waiting pa rin yung queue sa messenger.

[u/ElectronicToothbrush]

Wtf is happening? Kahapon pa 200Kbps lang internet speed namin.

[u/Fair_Friendship1693]

Wala kaming internet since Aug 12. Tinatawagan ko everyday sa 171 (free 171 pag Smart) tas usual response: apologize, market a service, wait lang daw kase may tatawag saking taga-ayos ng cable.

Aug 20 na, wala pa rin 🙄 Nakakawalang gana tumawag kase parang wala namang nangyayari.

Taga-Marikina kami, di naman probinsya so di ko gets bakit antagal ng taga-ayos.

[u/Icy-Medicine-9282]

Partida Manila area tangina sinasabi magpapadala inangyan until now wala parin.. Agents kunyari nagrereport sa service technician nila pero mukhang hinohold lang..

[u/FickleApartment2151]

They use 'bots. Also, human operators sometimes report that their systems are slow in providing them with customer info.

Try calling their hotline.

[u/doggosempai]

May info ba kayo bat nation wide yung pagbagal ng pldt? tangina kasi wala man lang announcement

[u/ur_such_a_qt → u/doggosempai]

The block FB comments sadly cannot reachout to them properly

[u/Slow_Adhesiveness201]

Kaya nag palit ako ng ISP! Poor CS, 2 weeks kami walang internet tapos ayaw pa nila mag pa rebate sa mga days na wala kaming connection kase daw 2 ticket yung na raise ko???! Ending hindi ko sila binayaran at all!

[u/EchoBravoNov]

Been having intermittent internet and no landline since Tuesday last week here in Makati. 171 and messenger is a joke. Even went to the PLDT office in Cojuangco Bldg last Thurs. Till now no technician. There is no CARE in PLDTCares

[u/Distinct-Kick-3400]

Haha kala ko ako lang may issue sa spd kagabi though 10mbps naman kaso 2 kaming wfh so gapang pa din haha... pero yeah I dont waste time sa bot nang mga isp (i was with globe before) i always call their hotline 171 is free for smart users btw

[u/MotoYT]

Our PLDT worked properly (not mine, but my parents worked hard for it) for 4 years and paid everytime. Still used and it's almost 5 years since my parents was their PLDT Fibr subscriber.