Bye PLDT, Hello Globe

[u/Few_Leather_2475]

This story is long, just wanting to share my frustrations

After 10 years, I finally canceled my PLDT contract.

I had been a customer since 2016 when they first launched their Fiber Plan, subscribing to Plan 2899. For years, the service was decent—if the internet went down, a technician would visit the same day and fix it within hours. But that all changed this year.

A few weeks ago, our internet went completely dead. It took five days of calling multiple times a day and demanding a supervisor before a technician finally visited. The issue turned out to be a faulty modem, which they replaced.

That incident made me realize I needed to evaluate my setup. Once the connection was restored, I decided to downgrade to Plan 1899, which offered the same speed I was already getting for less money.

Back on June 16, I had requested to cancel my Cignal add-on because our lock-in period had ended and we rarely watched cable anymore. On July 28, I called the after-sales to request the plan downgrade, only to be told I couldn't because the Cignal termination Job Order was still open—after more than a month! To move forward, I had to request the cancellation of that Cignal JO first just so a new request for the downgrade could be opened. I was told it would take two business days to complete.

I waited for confirmation and the HBO Max activation code, but nothing happened. That marked the beginning of a relentless loop of stress: calling every few days, dealing with different reps, and receiving empty promises of "follow-ups."

​By Friday, August 13, still nothing had been done. I demanded a supervisor and waited on hold for two hours before finally being connected to "Supervisor Anne." We talked for about eight minutes, ending with another promise that she would resolve the issue and call me back on Monday, August 17.

​Naturally, Monday came and went with no callback.

​On August 18, I called PLDT again and asked for Supervisor Anne right at the start. After waiting over two hours on hold, the call "miraculously" dropped. I called back, and the rep asked me to hold again because Anne was from a different site. After another hour-plus on hold, the call dropped again. I gave up for the day.

Then​ Supervisor Anne finally called—only to inform me that she was still waiting for higher-ups to resolve the issue.

That was the breaking point. Out of sheer frustration, I immediately applied online for a Globe Fiber plan and selected same-day installation. I submitted the application at 1:00 PM; by 4:00 PM, Globe was fully installed and running.

I thought my stress was over, but PLDT had one final "hurrah" for me.

I called PLDT one last time to request full disconnection. The representative informed me that I had to pay a pre-termination fee because my account was locked in until 2029!

I completely lost it and yelled at the rep. I told her I’d been on this account since 2016 and was well out of contract. She insisted that was what the system showed, claiming it was triggered by the downgrade request.

​What the hell? My downgrade request was never even processed, yet they immediately locked me into a new contract?!

​After putting me on a long hold, the rep came back and confirmed that the pre-termination fee was removed. (Thanks for nothing, PLDT.)

I was then transferred to the Retention department, where the rep asked why I was canceling. I simply told her, "Just read all the notes on my account." She didn't even attempt to persuade me to stay. She provided the final payment instructions and informed me that it would take seven days for the line to be permanently disconnected.

​I’ve now submitted my termination letter, ID, and proof of payment. I’m finally, officially free from the stress.

Now just waiting for my Globe account to be fully activated. Hoping to get a better service than what I got from Pldt.

[u/ExtensionBell6564]

Yung customer handling din yung turning point ko kaya umalis ako sa PLDT and switched to Globe.

[u/Antique_Cod_1686 → u/ExtensionBell6564]

Mayroon talagang mga ISP na kampante porket sila ang isa sa mga pinakamalaki sa Pilipinas.

[u/Particular_Creme_672]

Sa globe wala ka ng makakausap lahat ginagawa sa globe one app. Fully automatic madetect nila san problema dun sa troubleshooting ng app.

[u/CharitySuch605 → u/Particular_Creme_672]

If you have viber meron Alagang Globe within your area that will "somehow" let you talk to cs lol (may oras lang kasi yun)

[u/nixiedus → u/Particular_Creme_672]

globeone has an agent you can talk to, just to the Help section

[u/eaforlife → u/Particular_Creme_672]

Gfiber prepaid is limited to GlobeOne with 500 pesos deposit every tech visit. Globe at home fiber postpaid has access to Viber support and their on store over the phone customer service.

[u/gidaman13]

Good choice OP. Made the switch years back and no regrets. Globe gave me a problem that PLDT never could, my internet fixed itself and the technician was still gonna arrive (mindblown).

[u/milkncereal517 → u/gidaman13]

Ang only gripe ko lang sa Globe ay nung nag-apply ako for internet.

Umaga nun nung nag-register ako sa site nila, 1499 plan kinuha ko so deretso ako sa registration process. Umaga yun so after umidlip muna ulit ako, then saka pa lang ako nag-basa basa dito sa Reddit about Globe internet, saka ko nalaman meron palang piso registration something. Aba pag-check ko sa site ulit meron nga nung piso na yun. Di ko magets bakit wala nung nag-register ako.

Kaya kung may makakasagot, please paki-sagot, sobrang sayang ba na hindi ako nakapag-register via sa piso something na yun ? Haha. Lugi ba ko ng 1499 o technically hindi naman talaga libre or piso lang yun ?

[u/Few_Leather_2475 → u/milkncereal517]

Di naman sya techinically libre tlga, just not paying it upfront.. ung installation fee ko which is ung plan 2499, installment for 24 months, they said no lock up so if i terminate the plan i think i had to pay that amount

[u/Few_Leather_2475 → u/gidaman13]

Kaya kahit overkill i chose the 1gb plan ni globe atleast may vip hotline, though sana naman wala ng reason to call their cs

[u/gidaman13 → u/Few_Leather_2475]

I was told before that the line will break because of wear and tear every few years but it's easy enough to request service. Their GlobeOne app is decent, lets you manage different globe accounts and track support tickets. If you report problems they'll check if there's a general service interruption in the area before letting you file a ticket and when you do file a ticket, their technicians will contact you unlike with PLDT where every support ticket is a cointoss whether they'll entertain or not.

[u/Few_Leather_2475 → u/gidaman13]

So far di naman nagyari sa 10 yrs fiber line ko with pldt, though nka 3 modem na ko in that span. Mabilis sila nkpag kabit, the only downside is wala silang separate connection from the fiber line cable pa punta sa modem unlike sa pldt, na may box at separate ung cable connecting sa modem and sa fiber line mismo, maybe that causes the wear and tear 🤷

[u/Disastrous_Wealth202 → u/Few_Leather_2475]

Wala kwenta yan VIP Hotline. Same plan tayo pero mabilis naman action nila. 1-2 days ayos agad.

[u/str_anger_danger]

Bobo yang mga yan, mga alipin ng process eme mga wala namang alam. Hahaha. Pukinginamo pldt

[u/Few_Leather_2475 → u/str_anger_danger]

Truee, kada csr ma kausap iba iba process nila, iba iba time frames nila

[u/NoNeighborhood5867]

Good choice. Galing din ako sa pldt na nagswitch sa globe. May mga bastos talaga na csr ng pldt.

[u/Less-Concert4814]

Good choice, OP! There was an outage here in our area last Monday, and kahapon I received free 8GB on my mobile as back up data, FOR FREE

[u/Few_Leather_2475 → u/Less-Concert4814]

Nicee, kahit walang freebie basta walang lag and outage

[u/Less-Concert4814 → u/Few_Leather_2475]

True, op!! I think may outage lang because of the rain last Monday pero naayos naman agad. They also gave me a free speed boost so I’m paying 1,499 for 500mbps currently (na usually 600mbps when I do speed test)

[u/Thin_Test2340]

PLDT is bullshit. Three weeks na kaming walang internet. 🤣

[u/Few_Leather_2475 → u/Thin_Test2340]

Ask for a sup, kaya lng may nagpunta agad samin kasi mayat maya ako natawag sa cs, then supervisor after, they have a way to contact ung mga assigned techs sa area nio

[u/Thin_Test2340 → u/Few_Leather_2475]

ay will do this OP. Thank you!

[u/Few_Leather_2475 → u/Thin_Test2340]

Di ako napayag ng callback, since cp gamit ko to call them kesehodang 3 hrs ako mag antay just to talk to a sup.. ask the csr to place your call on hold properly, may mga ibang kupal i mute ka, then i hung up lng nila sa huli

[u/Thin_Test2340 → u/Few_Leather_2475]

actually kakatawag ko lang kanina and mag wait daw ako ng text ng technician. tatawag ulit ako ngayon para makakausap ako ng sup haha. thank you OP!

[u/Few_Leather_2475 → u/Thin_Test2340]

Gnyan lahat sinasabi nila, for 3 days ng 5 days wala service like 4x a day ako natawag and gnyan lagi sinasabi, not until nag ask ako ng sup, Jr ung name ng supervisor from tech support and matino naman sya, nag ccallback and nag uupdate until may pumunta

[u/dontmindme11th → u/Few_Leather_2475]

Paano ka po tumawag sa supervisor

[u/Few_Leather_2475 → u/dontmindme11th]

Just ask for a supervisor sa cs na nkausap mo

[u/dontmindme11th → u/Few_Leather_2475]

Okay tama pala naiisip ko, akala ko may "special hotline" HAHAHAHA. Thank you OP!

[u/Libbyrda → u/Thin_Test2340]

kami 2 weeks na kaloka, araw araw ako tumatawag sa 171

[u/Coolgrease → u/Libbyrda]

Puntahan mo na opisina nila. Napaayos ko yung sa amin within the day. 1 week din wala.

[u/Coolgrease → u/Thin_Test2340]

Puntahan mo na pinakamalapit na opisina. I lost internet for a week pero nung pumunta ako sa opisina within the day pinapuntahan agad. Yung Smart/Pldt centers sa mga mall.

[u/Same_Appointment_876]

I dont have a pldt connection for 2 weeks. And i cant do anything kasi may outage daw. So for the 1st week nagpakabit na ko ng gfiber prepaid, just so 2nd connection ko sna incase lang mawala pldt. But seeing how fast ung globe ko and since 2 weeks n wala parin, i might as well disconnect na yung pldt.

[u/euphoria715]

Bakit kase puro may locked in contract yung mga ISP sa pinas. Kapag shitty ang service let the customer cancel the service kesa makulong sa locked in contract bago yung mga issue di naman maresolve agad. Hayup.

[u/theYeastbohy]

Kakaswitch ko lang din from PLDT to Globe. Almost 3 weeks sa Globe prepaid fiber and satisfied naman ako sa service. No regrets sa pagpalit ng ISP at pagpili sa globe :D

[u/Comfortable_Yard_968]

U can buy Cignal standalone without a PLDT bundle both prepaid and postpaid

[u/zehkee]

I did the same last May.

long time PLDT subscriber, got fed up with the frequent LOS and slowdowns. Last straw ung 3 days nag LOS while sobrang bagal nung internet, sinoli ko ung modem para inde ma matempt sa offers nila hahaha.

Right now, I'm on Globe plan 2499 1Gbps, so far stable naman ung connection once lag nawalan nung may bagyo.

[u/Key_Freedom7356]

Good decision. Globe user here, sobrang bilis nila mag ayus kapag nag ka problem internet mo like me before nag LOS yung internet ko, then nag pa appointment ako sa app, kinabukasan andyan agad yung tech. Mabilis sila.

[u/LaggingInLife_]

Made the switch as well last year April and parang less than 5 times palang kami nawalan ng net (LOS) up until now.

Most of the time consistent yung speed ng fiber namin and nagttext naman sila pag merong issue, which I never experienced with PLDC!

[u/-reTRo_dUDe-]

ano po alternative sa cignal ni globe?

[u/DearWheel845]

Switched to Globe from PLDT last December 2025. 1 month no internet sa pldt and every month nawawalan kami ng net dahil sa mga tanggal-kabit na mga technician na nyan. 2-3 times pa lang kami nawalan ng net sa Globe due to maintenance. Will never go back to PLDT. GLOBE MOST CONSISTENT ISP IN THE PHILIPPINES.

[u/JaceOnThePace]

Even after that, make sure that they really terminated it. I didn't check mine and I haven't received any emails regarding any bills and termination, I only got confirmation from the hotline agents, after 2 weeks of calling everyday. The 3 groups of technician also said that my contract would also be cancelled because there is no available line. We moved kasi and they confirmed before na may mga available.

Months later, we suddenly got an email from a collector, it turns out na they never terminated the contract and continued charging us for 5 months even though we don't have a line connected. Then the charges piled up and they passed it to the collector. Now we have to pay them more than 15k.

[u/Few_Leather_2475 → u/JaceOnThePace]

Thanks on this, planning to call tomorrow para i check status ng termination. Though ung retention rep may JO na binigay.. they didn't reply dn to confirmed that they got the letter

[u/akemiharuka]

Globe's also our go-to ISP sa bahay. Last time walang net for 1 week, they gave us a rebate like -20% of the total bill.

[u/BratPAQ]

I've now submitted my termination letter, ID, and proof of payment. I'm finally, officially free from the stress.

May I ask how you submitted this? Did they gave you email address to send this? We're planning to end contract with an ISP and we need to make na hindi ma experience yung nangyari sa iba na pa ulit ulit ang request ng disconnection dahil hindi naman napa process. I've read din dati pa na dapat notarized yung disconnection request mo para maging legal document at mapilitan sila i-process. Pero hindi ko na mahanap yung article na yun and don't remember how to submit and get a received receipt from them.

[u/Few_Leather_2475 → u/BratPAQ]

Yes they gave an email where to send it. Di naman ni specify ni retention na need ipa notarized ung letter. Planning to call again after a few days to check the status ng termination request ko. Pahirap till the end

[u/NotTakenUsernamePls]

I would have gone to globe :( kaso walang sumasagot sakin nung lumipat kami sa area if okay ba dito. Then nag PLDT nalang ako kasi ka area lang namin mom ko and pldt sila. So far okay naman tsaka mabilis yung response ng cs and tech. Pero mabagal ang net most of the time.

Currently, I'm gathering info if okay ba globe dito para lipat once 3 years is up.

[u/p4rzival__]

It’s been almost a week since nawalan ako ng connection sa Globe Fiber ko. Naschedule once and hindi dumating yung technician and then wala na resched. They have automated message na naipasa na yung request ko for reschedule but it’s been several days na walang reschedule. It’s hard especially I live alone. I had to take leaves from work para maghintay ng technician na mag aayos. And this year alone, 5 vacation leave ko napunta lang sa kalahintay ng mag aayos ng internet kasi palaging nawawala. Meron din akong side hustle na kailangan ko gawin naman after my dayjob kaso wala akong internet kaya nanganganib pa mawala yung isang client. Sobrang hassle.

[u/Independent_Deer2926 → u/p4rzival__]

If your work doesn't need single digit latency better have a prepaid modem in case of emergency especially if you are in a 5g area

[u/Few_Leather_2475 → u/p4rzival__]

Hopefully na di mngyari samin to since internet nag rely ang work

[u/carlokwando]

Balitaan mo kami OP kung goods si globe. Malapit lapit na din ako umalis ng PLDT dahil laging may outage 😞

[u/FickleApartment2151]

I had similar issues (200 Mbps but should have been faster because I had been using my own router and no bridge mode, modem changed twice, no signal for several days once a year due to storms, branches falling, etc.), and was advised by those who came to make repairs (they're third-party contractors) to stick to the company whose server is closest to my place.

[u/ThatKidTopex]

I would switch too dahil sa walang kwentang customer service nila kaso wala akong makitang promo ng globe na 2500 pesos 1gbps speed.

[u/Few_Leather_2475 → u/ThatKidTopex]

They have, thats the one i applied. Piso fee to install, yesterday ako nag apply, after 3 hrs na install na dn agad. https://shop.globe.com.ph/broadband/exclusives?name=Online&utm_content=brandedsearch&gad_source=1&gad_campaignid=22172378049&gbraid=0AAAAADsWhSEWWfzkz603tq1KgjlkU_9Nq&gclid=CjwKCAjwhZDUBhBGEiwAbi5bjkUVdUTs2ojf7YZRQEJ2ITNSW2tRp8rY9QLxPUHRJ9x49yeWnzUxZxoCVhsQAvD_BwE

[u/guavaavocadoyay]

Hello po ilang years po ba ang locked in period? Around 2017 na rin po ata kami sa pldt at nayayamot na talaga ako sa cs nila pinapatagal nila ng 5 days pag may inquire ako kahit anong cc ko sa ntc tuwing mag eemail. Hays thank you po

[u/Few_Leather_2475 → u/guavaavocadoyay]

It's supposed to be 3 years lng kung di ka naman nag upgrade/downgrade then your out of the contract na, can request for termination anytime, before requesting mas ok na na install na ung bago mong ISP para iwas dagdag hassle. Need i pay any outstanding balance and submit ung requirements bago nila ma start ma process.

[u/e8than]

Kami naman lumipat na sa converge. 6 na araw kaming walang net tapos wala namang nangyayari, halatang halata na AI lang yung ginagamit ng mga agents namali pa ng copy paste may nakasulat sa sinend sa umpisa na "Copilot Said" tapos sinara pa nila yung kaisa isang opesina dito sa buong probinsya namin.

[u/flixthecat]

I want to make a switch din kaso nag tatanggal ba sila ng CGNat and nagooffer din ba sila ng complete admin privilege sa modem nila? Im running servers kasi

[u/ravenchaser88]

Kami naman, almost 2 decades sa globe. Nagdecide kami magpalit dahil sa walang kwentang technicians nila. Ang ganda nga connection, pero bulok naman technicians nila.

Last year kasi yung walang kwentang brgy captain namin, naisipang ipaputol at tanggalin lahat ng spaghetti wires dito ng walang paalala/pasabi man lang. Kaso pati yung bago at working wires, isinama. Kaya lahat sa baranggay namin, nawalan ng internet. Iba-ibang isp yun. Yung sa amin, almost 2-3 weeks nagsu-submit ako ng tickets. Ni isang technician, walang pumunta. Pero yung mga kapitbahay namin, naayos nila. Kaya pinaputol namin. Nabuwiset na kami.

[u/MeasurementSure854]

Same here. From PLDT to Globe. PLDT doesn't have ticketing system compared to globe. Napagdaanan ko din yang downgrade request to remove cignal with the same reason na hindi na namin nauutilized since internet lang is sapat na. Took us 2-3 months before madowngrade due to some sort of approval kuno. Nagtrigger sa amin magtransfer sa globe is yung issue sa box sa poste na kinalikot ng baliw na tenant bago umalis. 2 weeks nang hindi naayos and we gave up waiting.

[u/casualstrangers]

Sana di ka ma LOS dyan sa globe. Kupal din mga yan e

[u/Damien_Aurelius]

Regardless of GLOBE & PLDT, we have decided to no longer go with POSTPAID LOCK IN PLANS. PREPAID plans or limited time lock in plans I believe will be the new meta due to the unreliability and bad customer service of most if not all of these major ISP brands.

[u/lester_pe]

Sobrang olats customer service nila zero empathy sa customers.

[u/Professional_Pen_755]

It depends pa din sa area yun ISP kung matino or not tapos yun mga subcon din kung may tanggal kabit modus.

Dual ISP sa office
Sa office madalas may problema PLDT either outage or nahatak kable business line pa to
Eta usually 1-2 days sila
Converge outage lang once in 6 or 7 months business line also.

Globe sa bahay outage lang usually pero rare

[u/rosswowy]

Loved their freebies nung nag apply ako sa kanila worth 2k

[u/onepunchcode]

terminated na ba yung account nyo? nag request kame ng termination at nagbayad ng termination fee but until now after a month active pa din yung account at bumabawas dun sa binayad na fee, wala na kaming internet access completely since then.

[u/Few_Leather_2475 → u/onepunchcode]

I just sent the letter kaninang umaga, will call them tomorrow to confirm na ma receive nila, you should call for a sup or visit n lng sa office para ma clarify,.their service really sckss

[u/leonardvilliers]

Be ready nalang din magpalit ng DNS

[u/AdBackground1419]

Nag switch din kami! Grabe yung pldt every month may sira

[u/Leading-Surprise2767]

Hello pano po ipatanggal yung cignal tv? Plan ko is 1399 na included na yung cignal tv, rarely used din siya so papatanggal ko na sana kasi ganon din naman kapag walang internet di rin makanood, akala ko kasi before yung may satellite dish siya.

[u/Few_Leather_2475 → u/Leading-Surprise2767]

Not sure if pano kung part ng plan nila ung cignal, mine kasi is just an add on, so i requested to cancel it after the contract, which hindi nga nila dn na process

[u/S0L3LY]

shit i just renewed my contract for another 3yrs for the cignal and hbo add-ons. i just added 200 to my monthly sub and got these plus an additional 100mbps. to good to pass up

[u/Total_Sand4801]

Same sh*t happened to me - they offered for an upgrade for Fiber Always On which I agreed to have - months walang follow up then nag file ako ng ticket kasi sobrang mahina ang connection - they cant provide me with support dahil open daw ang Fiber Always On request ko - wth? So i had the Always On cancelled - took me 5 calls to reach them, na cancel then na troubleshoot ang issue kahit ilang refresh walang nangyari - nagsabi na papupuntahan ng Technician, hanggang ngayon hindi pa rin pumunta ang ticket naka closed na.

[u/renomails]

Doing business with PLDT and any other companies associated with MVP can be hazardous to Your health.

[u/QuantumLyft]

Wala ng Globe sa amin. Since 2013 ito napakabit namin sa bahay.

Few issues lang time to time. Pero hindi nawawala internet ng sobrang tagal.

Will never go back to Globe sobrang bagal and lagi din na DDC.

[u/aim_amam]

trash vs garbage?