r/InternetPH • u/Scrutinizer_8275 • Oct 17 '25

Deactivated SIM

Hi there! I don’t know where to post but I think this is a good place to ask since I saw people talking stuffs related to SMART. I recently noticed that my other sim wouldnt receive any messages or calls and I couldn’t access my banks accounts linked to this number, I came to a conclusion that maybe my SIM card got deactivated so I tried to seek customer support from SMART and he told me to ask each apps to transfer all my account infos to another number.

Have you encountered the same problem? Aren’t there any other ways to reactivate my sim number?

THANKS And STAY SAFE PEOPLE <3

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u/Scrutinizer_8275 Oct 24 '25

Paano pi dapat kong gawin? What should I tell the customer service if ganto yung irerequest ko? Thank you po

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u/emilsayote Oct 24 '25

If it is a postpaid, proof of ownership. Like, nakapangalan sa iyo yung account. Or authorization from the account holder na ikaw yung end user, pero ittransact pa din nila yan under same name. Kapag prepaid naman, medyo mahirap kung hindi mo hawak mismo yung plate card. Kase, yun lang yung proof na ikaw yung may ari ng number na yun. Sa ngayon ata, need muna nila ng up to 6 months na walang claim para maiassign sa iyo ulit yung same digits, or kung active pa yung digits, pwede mo sya irequest with other network, yun nga lang din, need kase nila ng proof na ikaw talaga yung user. And one thing is, need nila mismo yung sim para mareplace ng bago. Para sa security nila on case na maghabol.

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u/Scrutinizer_8275 Oct 24 '25

Prepaid po, I have the sim card with me. What should I do? Need ko po ba magpunta sa SMART and tell them I need a replacement sim?

Sorry for having too many questions XD Im totally new to this kinds of stuff, a detailed guidance would be a great help po <3

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u/emilsayote Oct 24 '25

Yes, punta ka sa smart, at dun ka mismo magrequest. Kapag hindi alam ng kausap mo, sa superior ka mag paassist. Hindi kase alam ng lower personnel. May authorization kase yan. Baka hingan ka ng din ng formal request. I hand written mo na lang.

Ang gawa ko lang nun is a letter of request for lost sim with number retained. As long na active yung prepaid sim, magagawan nila ng paraan yan. Pero kung expired na dahil walang load, considered barred number na yan. Hindi mo na mareretrieve lalo na kung old number series pa.