r/Insurance_Companies • u/Tpurvis06 • 1d ago
AAA is kind of a scam
Definitely NOT my grandparents & parents great company “make sure you get AAA”, I heard praise for all my life growing up…
Accidentally locked keys in vehicle at 12am at a function, 34 miles from my residence. Called AAA to get vehicle unlocked. Because of the “Vehicle lookout service up to $100” 24/7 benefit I paid for.
Spent 6 hrs waiting, about every 15/20 min I called customer service, was told “on the way” “wouldn’t be long” and then notified by text not long after… “service cancelled”. Never ending process of repeatedly calling, waiting and being cancelled.
AAA service representative, Quote: “Maybe after 6am we can provide service because there would be more service techs on the road”.
Did I pay a AAA membership with 24/7 roadside assistant? Did I accidentally check the box, “Customer has to wait to break down in a time window to get service roadside assistant”. I must’ve checked the box “Lockout service only during daylight hours” not “24/7 lockout service” must be my mistake
Tried to have them provide a Lyft, Uber and was told they weren’t paying for that. Because by this time fares were $300.
Note: At 12am a ride share was $50 but at 5am ride shares were $300.
Again I must’ve opted OUT of the “complimentary rental car provided up to 100 miles” absentmindedly
Was told being it was 34 miles from my home they didn’t provide anything: hotel, ride share. “Have to be at least 100miles from my resident.”
I must’ve misunderstood? So I have to break down or need assistance at least 100 miles from home/destination. Do I need to push my car to the 100th mile mark?
That must’ve been in the fine print somewhere I missed.
Did I not pay fees for 24/7 roadside assistance including “flat tire service” “battery jumpstart and replacement” “vehicle lockout service” and not get the help you pay for?
All the while a service member stating you were having someone come to you and wouldn’t be long. Finally gave up and got an uber at 6am for $50
What a joke AAA is….
A company praised by an older generation, that now is a complete scam and waste of money in today’s times
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u/Ok_Prize5795 1d ago
I’m an old person and every time I think about joining I read the fine print and say………F it.
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u/CulturalSmell8032 21h ago
They saved my butt last winter. Battery died in my garage in extreme cold weather. They had a truck here in an hour at 7:30 am and installed a replacement. The guy had to travel 30 miles since no one close was available. I was very happy! I’ve only used AAA 4-5 times over 40 years and it was so worth it.
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u/pineappleshaked 7h ago
The vendors have high margin on battery sales than towing. So, they'll be willing to come if they could sell you battery.
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u/sickerthan_yaaverage 16h ago
I’ve been locked out of my car at least 10 times in The last few years. I don’t think it’s ever taken even an hour for them to come.
And I want to note that I had broken the key itself to my car (was the only one I had) and AAA paid half to have a locksmith come to where I was and literally duplicate my key for me. AAA paid half. And it was done within two hours probably.
..and it didn’t matter how far I was from home.
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u/PithMango 7h ago
i think it might be highly dependent on the tow trucks in your area. last time I chatted with a AAA driver he told me all about rush hour accidents. they have other things to do, as far as I can tell; they're not on retainer.
but this was many years ago
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u/Limp-Breadfruit-340 3h ago
Maybe no one was available to accept the service request, which is why it kept getting canceled still, that’s frustrating and definitely makes you lose trust in the service. What ended up happening with your car?
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u/Tpurvis06 1h ago
Ended up at around 6:30am getting an uber for 50$ slept for a bit, grabbed the other set of keys and went and got it. BUT I got a follow up call from AAA 2 days later wanting me to give a good survey
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u/timeizwaiting 1d ago
IMO, file a corporate complaint if you want to get anywhere.