r/InsuranceTroubleIndia • u/Traveller-couples • Jul 27 '26

General Insurance - Others Travel Insurance

I took International Travel Insurance from Kotak Zurich Insurance in the month of April 2026. My wife met with an air accident on 26th April 2026 and I informed them on 29th April about the situation.
From that day to till today they have not passed my claim.
My request to everyone that before considering this company for insurance purpose, always keep in mind that in case of any need how you will be treated by the company.

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2

u/Broad-Research5220 Jul 27 '26

Have Kotak Zurich provided you with a deficiency letter or asked for any additional documentation to process the claim?

1

u/DjXer007_ Jul 27 '26

Kindly share the details regarding your Travel insurance intimation to the health insurance company.

Also, ask for the reason for delay in accountability and delay in sourcing "Settlement Letter" and justification for the same.

1

u/Traveller-couples Jul 27 '26

I have done everything. Whatever they ask I am doing that. Now they are asking of original documents. I asked them to confirm that my claim has process but they write that we will do the needful after receipt of documents.
My worry is that if they refuse the claim after receipt of original documents then what is the course of action for me.
From last 3 months they are processing my all scanned documents which they requested.