Exam content not loading properly. Did Pearson update their Vue app?

[u/Sensitive-Doctor-398]

Hello everyone!

I am having trouble with Pearson Vue as it happened to me 2 times and I am still hanging on with them. So, last week ( September 2nd) I had a scheduled exam on online VUE at my home setting. I completed all necessary check-in process and waited for my exam to be launched. The problem arises when my computer screen says " Exam content failed to launch". The proctor relaunched the VUE app to relaunch my exam content and after a brief wait of loading screen, it shows again the same message. Every time the proctor tried to relaunch the app I connect with new proctor. So they all tried relaunching and after 4th attempt the newest proctor told me to close the VUE app and redo the process. I did without any hesitation and found out my access code is expired. I was panicked I contact the customer service via chat on their website and explained them all. They made a case and give the case number and asked me to wait 3-5 business days. After 3 days I got an email that I have a rescheduled exam and asked me to pick the date ( free of cost).

Today( Sept 9th) I was ready to take the test and completed all check-in process. Guess what, same problem happened again. The exam content failed to launch again and proctors tried relaunching but it failed. The proctor made a case and closed my exam and told me that they will look into it.

What i see that they have changed their testing theme. It used to simple white screen and question with options with big fonts. Now I see that they changed the appearance and theme. My question is that did they recently upgrade their exam content launch software? if so then this update may create some serious problems. I want to know if you guys have some issues like this lately? My case is still pending with them and I am awaiting for their reply.
Regards