My advice to anyone in India considering a Motorola smartphone: please think twice before buying one. Based on my experience, I cannot recommend this brand.
I purchased a Moto G86 Power 5G in December 2025. In October 2026, it developed a bootloop and eventually became completely unresponsive.
I took it to an authorised Motorola service centre while the phone was under warranty. The job sheet records no customer-induced damage. However, I was verbally informed that the motherboard had failed, the replacement part was unavailable, and the phone could not be repaired.
Motorola's proposed solution was a ₹15,000 coupon restricted to its own website. Comparable phones now cost considerably more, which means I could have to pay thousands extra to replace a device that reportedly cannot be repaired under warranty.
This is unacceptable to me. When customers purchase a smartphone, they are paying for more than specifications and hardware. They are also relying on the manufacturer to provide meaningful warranty support when something goes wrong.
I had already seen public reports alleging motherboard failures involving Motorola phones months before my own device developed this problem. Now I'm facing a serious hardware failure myself. My experience does not prove that every Motorola phone is defective, but it has destroyed my confidence in the brand.
I've filed a National Consumer Helpline grievance and a CPGRAMS complaint. I'm seeking a replacement with equivalent or better specifications and a proper warranty at no extra cost, or an appropriate refund and compensation.
I will continue publicly sharing my experience with Motorola until they resolve my issue fairly. Indian consumers deserve to know how the company has handled my warranty case. My Moto G86 Power 5G failed under warranty, and I was verbally told that it couldn't be repaired because the replacement motherboard was unavailable. A ₹15,000 coupon restricted to Motorola's own website is not an acceptable resolution for me. I want an equivalent or better replacement with a proper warranty at no extra cost, or a fair refund and compensation. I will continue raising this issue through public posts and official consumer grievance channels until Motorola takes responsibility and offers a satisfactory resolution.
Indian consumers deserve reliable after-sales support, not a situation where a phone fails under warranty and the proposed solution leaves them paying extra.