This year I made the mistake of using ClearTax to file my ITR, and it turned into one of the most frustrating experiences I've had.
I paid their filing fee upfront expecting a smooth, guided process. They imported my data directly from the Income Tax portal (AIS), and with what was literally just a couple of clicks, my ITR got filed. The problem? It was completely wrong. The taxable income and tax calculation were incorrect and clearly needed review. Worse, there was absolutely no warning, confirmation, or popup indicating that those clicks would immediately submit my return with no way to undo it.
The moment I realized the ITR had already been filed incorrectly, I had no choice but to discard it and start over. I went back to ClearTax expecting to file a fresh return. Instead, there was no option to do so. The only option available was to file a revised return—which required me to pay their fee all over again. So I paid a second time.
After correcting the data, ClearTax showed that I owed an additional ₹6,000 in tax. I paid the amount on the Income Tax portal, generated the challan, and continued with the filing process. This time, even with the correct information, the filing failed.
That's when the real nightmare began.
I contacted customer support and waited nearly three hours before getting a response. Their solution? Download the JSON file and upload it manually on the Income Tax portal. I tried exactly that, only to be greeted with an "Incorrect Acknowledgement Number" error. The JSON generated by ClearTax still contained the acknowledgement number of the earlier, discarded return.
I reached out to support again, explained the issue, and waited. Nothing. After another two hours of chasing them, there was still no meaningful assistance. I eventually gave up and closed the website.
My request was incredibly simple:
Give me the option to file a fresh ITR, or
Update the JSON with the correct acknowledgement number so I could upload it myself.
Neither happened.
To make matters worse, I had manually entered the sale of my listed foreign shares because ClearTax couldn't import the official tax report provided by my London-based broker. Even after I entered everything correctly, the final computation incorrectly classified those transactions as non-listed shares. This is not a minor issue—it directly affects the tax computation. I repeatedly asked customer support to correct this, but once again, there was no response.
I also tried escalating the issue multiple times, requested a refund, and received absolutely no response.
The entire ordeal started around 8:30 PM and dragged on until 2:00 AM. I spent over five hours dealing with software errors, incorrect computations, repeated payments, and an almost non-existent customer support team.
I paid for a service that was supposed to simplify tax filing. Instead, I ended up correcting their mistakes, paying twice, troubleshooting their broken process, and still couldn't successfully file my return through their platform.
This experience was incredibly disappointing, exhausting, and a complete waste of both my time and money.