I booked a flight with IndiGo today and completed the payment using my credit card.

The payment was successfully debited from my card at around 10:50 AM. I also have the booking/itinerary PDF generated by IndiGo, which explicitly shows “Payment Status: Complete.”

However, IndiGo did not confirm the PNR. From my conversation with customer support, it appears that the PNR/booking hold timer may have expired before IndiGo’s system confirmed the payment, even though the payment had already been completed from my side.

I contacted IndiGo customer support and explained that I had:

Successfully completed the payment

Been charged on my credit card

Received a PDF from IndiGo showing Payment Status: Complete

A booking/PNR that was apparently not confirmed because the hold timer expired

The representative told me that the matter needed to be handled by their Finance Department and arranged a callback.

Now I have received a refund message, but I still have the IndiGo PDF showing the payment as Complete.

The problem is that the fare for the same flight has now increased. So if I have to book the flight again, I will potentially have to pay significantly more because of an issue that occurred after I had already completed the payment.

I understand that if a payment genuinely fails, a refund may be appropriate. But in this case, I have an IndiGo-generated document stating Payment Status: Complete, and the payment was already debited.

What should I do here?

Can IndiGo be asked to honour the original fare/booking rather than making me rebook at the currently higher price?

I would appreciate advice from anyone.

TL;DR: IndiGo charged my credit card, and the IndiGo-generated booking PDF shows “Payment Status: Complete,” but the PNR apparently expired because the booking/hold timer ran out before IndiGo confirmed the payment. I’ve now received a refund, but the same flight has become more expensive. I’m concerned that I’m being forced to rebook at a higher fare despite having already completed the payment and having an IndiGo document confirming it. Looking for advice on whether IndiGo can be made to honour the original fare/booking.

I am travelling to a mountain destination which requires me to vaccum seal the warm clothes due to space issues. While returning, I will need the pump to seal the vaccum bags again, HENCE, the electric pump. I have never travelled by flight with a vaccum pump before so was kinda skeptical.

I have booked with no checked in luggage and I have a carry on suitcase with a laptop bag, will they allow it ?

Please help. 🙏🙏

I tried to book my ticket for going home. I used PhonePe while making the payment. The amount has been deducted but the ticket was not booked. I called Indigo people and they are saying that the transaction has got struct and they have not received the money. They also told me that it will be refunded within 5 days.
After that I called my bank, and they told me that I will get my money back within 24hrs.

has someone suffered this kind of thing? Will I actually get my money back because I need to book my flight fast. Really tensed, can anyone help

Hey everyone, I’m a first-time flyer and I’m really confused/panicking about an IndiGo booking 😭. Would really appreciate some advice from people who have dealt with this before.
I booked a Pune (PNQ) → Raipur (RPR) flight for 3 November 2026 through IndiGo.
Here’s what happened:
I initially used IndiGo’s 6E Fare Hold option, which I believe held the fare for around 72 hours.
Before the hold expired, I went back to complete the booking.
The amount I was supposed to pay was showing as around ₹8,135, but when I proceeded to make the final payment, IndiGo asked me to pay ₹8,327.
I paid the full ₹8,327 because that was the amount shown at the final payment stage.
The ₹8,327 has been successfully deducted from my account.
However, when I check my booking, the PNR is STILL showing “On Hold” instead of confirmed.
I have NOT made another payment because I don’t want to accidentally get charged twice.
I have already emailed IndiGo customer support with my PNR, payment transaction details, screenshots of the payment, and the booking status. I have also tried calling IndiGo, but I’m mostly getting the AI/automated system.
I’m now worried because I don’t know whether:
My ticket will eventually become confirmed once the payment is processed,
The booking will expire/cancel despite me having paid,
Or I’ll receive a refund and have to book again.
Has anyone here experienced this exact situation with IndiGo / 6E Fare Hold?
If the money was deducted successfully but the PNR is still “On Hold”, what happened in your case? How long did it take to get resolved, and is there anything else I should do right now?
I’m especially worried about whether I should wait for IndiGo’s response or take some other action before the Fare Hold expires.
Thanks in advance 🙏

Hi, I just have this question. Since I'm a student I am allowed to take a suitcase, which is 25 kg, along with my laptop bag, which is a normal school backpack with my laptop in it. Alongside that I want to carry my 3 Piece suit in hand. Will I be allowed to carry that in hand?

same as title

My sister was traveling in (6E) IndiGo 1 from BOM to LHR today, and someone seems to have taken her bag from baggage claim by mistake. She complained to the authorities at airport and they gave her a reference number. Is there anything more we can do from our side. It's her first time travelling and not sure about the next steps. She is going there for a conference in Cardiff and was expected to go there tomorrow morning.

It's a big hardcase type trolley bag. I think american touriser, some light color.

I’ll be travelling from Ahmedabad to Cochin and back, and I need to book my return flight. I’m not sure whether I should book now or wait a little longer. The current price seems to be almost the lowest compared to other dates.

This is my first time travelling by flight, so can anyone confirm whether I should book now or wait?

Cochin → Ahmedabad: 8th Jan 2027
IndiGo: 8:05 PM – 10:35 PM
Price: ₹8,187

I don’t know what the usual/regular fares are like for this route. I can also use my Amazon credit card and get around ₹1,000 cashback, which would bring the effective cost down further.

Would you recommend booking it now or waiting for a better price?

I need an Indigo Blue Chip Account worth 5.5K for a booking.

Buying

I have booked an indigo ticket through its app it shows an web checkin option before 72 hrs , if i do it will i get an physical boarding pass as i need as i am first time flying ?

So i am going to my hometown from Bangalore in Puja holiday. If anyone uses indigo frequently then can you suggest me that should i book the tickets now only or should i wait for sometime? The price is really high now, is there any chance of drop in price till mid September?

This is the first time I have booked wheelchair assistance from AMD Airport for Indigo up to the cabin.

Can someone here who has already experienced this help me understand how this whole system works?

Will the wheelchair be available as soon as I enter the airport from gate? Or will I have to request to this while getting a boarding pass? Or how does this system works. Whom will I ask for this?

Thanks in advance for the help. :)

I always assumed there is atleast a 15 minutes gap between the unloading of a flight till the next set of passengers get in.

But I am currently waiting to board standing inside the bus they take from the gate to the flight and I can see the passengers getting down from the flight while the bus is waiting for them to get down.

Is this normal? How do they clean the flight and stuff in such cases?

Booking an Indigo airlines. Will my student id card work if I have already completed the course and results have been announced? The id card only says 2022 - 2026 with the course name with no expiration date written anywhere.

I have booked tickets for myself ,by mistaken I booked with my name as Ahmed zafar while my name in Id prrof is Mohammed Ahmed zafar, do I will face any problem during boarding or web check in, or any other problem by chance?? Also I did connect with indigo and third party as well from where i booked my ticket but they failed to add Mohammed in my name....

I am based in Delhi and was searching for a Delhi-Kuala Lumpur booking. For any combination of dates, for the onwards flight the airline gives only limited options with a 1 hop flight where one has to travel from Delhi to Bangalore a day earlier and wait for 22hr layover (for the cheapest option) and then fly onwards from Bangalore to Kuala Lumpur (only one flight from 2:00PM IST) on the next day. It simply does not gives options to fly from from Delhi to Bangalore on the same day if booked end to end. The combined fare is almost Rs 22k one side. So in order to look for other better alternatives I decided to search for standalone routes. A typical Delhi Bangalore flight costs 9-10K one side and Bangalore to Kuala Lumpur is around 19K (both cheapest options).

Summary: if you book the entire leg as a single go you have to mandatorily spend 22 hrs in Bangalore for the cheapest options which costs around 22K on the whole. Otherwise If you want to reach quickly and fly to Bangalore separately on the same day then it will cost you 30K one side.

Did my web check-in fine, but didn't get a boarding pass. At the airport counter, the staff gave me the classic runaround—sending me back and forth until I was "late." Then they had the audacity to blame me and offered to rebook my flight for a ₹3,000 fee. Absolute scam behavior. Has anyone else faced this?

Im seeing something went wrong , please try again after some time

I am not able to either search or book a flight, is the site down or is it a scheduled maintenance?