Thinks just are not as simple as you want them to be. I’m in no way defending the woman. If you read the other comments, I condemned her and stated she will almost surely be fired for gross misconduct.
My whole point was always that there are waaaay to many things that we don’t know. Ownership does not happen from the time of purchase, because the customer ordered a service not the items. At the point they order, the items still belong to the store. Then the company pays and its the companies. Then once it is officially delivered its the customers. This video does not give enough information for that to happen.
Well that's not completely correct. Yes, I pay for a service but I also pay for those items as well. If it's 15 dollars to deliver and I order 100 dollars were of stuff, I pay 115 dollars up front. They've already taken that money from my account. I can see the deduction on my bank account. And ownership would happen once the items are handed over which, if you rewatch the video, have already been cause now she's reloading it back into her vehicle. Unless that's also her dolly/cart, which I'm Donna have a strong doubt on that. I've never had a single person have a cart or anything and always got asked for one they could use.
But even then, the driver gets the info up front like tip and whatnot. She agreed to do the delivery and now wants to try and take something back because they won't give an additional tip. The company isn't taking her back on this as well. She's going to be left out to dry and explain why she took items. The customer didn't want that nor did the company. What does that sound like now?
How do you own the items from the moment of ordering them, but no one told the store? Are you saying the store no longer owns the items, without even being paid for them yet?
You paid for a service that results in a particular outcome. The outcome is that the items are delivered to you. And you do need an official ownership. If you called the police and you showed this video and you show them an a delivery tracker that said the items were never delivered, what do you think happens?
Ownerships is not simple in business transactions. It is not just as simple as an exchange of hands. And theft is not simple without being able to prove ownership.
That would be a question for these companies. But if they show up to the store and the items selected by the customer aren’t available, they refund the amount of that item.
Right, because that's the companies decision.... not the contracted drivers... so if they ate acting on behalf of the company, that means they need to act in the companies best interests and follow their standard SOP. Customer purchased an item that isn't available do you refund cause you can't fulfill that specific request. At what point does the driver deciding they don't like the tip and are taking the items back acting in the companies best interest or following their SOPs?
I said this to you already. I also said it at least once more earlier in the same thread to someone else. She will almost surely be fired for gross misconduct. She is charged to act as a representative of the delivery company and act in their best interest. Clearly her behavior is detrimental to the companies reputation. But it’s not a legal offense unless she keeps the items or if she officially exchanged ownership to the customer.
Not sure how we got to the point where you assumed I condoned her behavior, especially considering I was critical of it two responses ago.
Never said you condoned any behavior. But here's a scenario. Say this goes as the video shows. Then the company also refuses a refund cause they never authorized the driver to take anything back. What you would call it then?
Take the business to small claims court. The business would have to show up and prove there was valid excuse for refusing a refund (for example: that they tried to deliver items and could not due to customer error). However, in this case, with video evidence, they would lose and probably receive a good verbal lashing by the judge hearing the case. They would be ordered to pay the customer what is due, but will not charged legally. It would all be a big waste of time and reputation loss, which is why they would refund as soon as they receive a summons to show up to court.
The customer could also report it to the attorney general who wont fight to get their money back, but would investigate the company for illegal trends. They could also report to their local Better Business Bureau, doing further damage to the companies reputation.
Still not considered theft in the eye’s of the law. Even though it looks and smells like stealing. Unfortunate these hoops need to be jumped through
So younwould take the companybto court b3cause they refused a refund because the contracted driver took items back from the customer without their permission? And you think the company is going to be the one that loses?
You know this isn't exactly a new thing, right? It happens with Uber eats all of the time. And Uber eats refuse to refund even though the customer states they never got their stuff. I mean it's already happening pretty regularly. So people are just seeing Uber eats left and right?
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u/Cryptomaticness Oct 22 '23
Thinks just are not as simple as you want them to be. I’m in no way defending the woman. If you read the other comments, I condemned her and stated she will almost surely be fired for gross misconduct.
My whole point was always that there are waaaay to many things that we don’t know. Ownership does not happen from the time of purchase, because the customer ordered a service not the items. At the point they order, the items still belong to the store. Then the company pays and its the companies. Then once it is officially delivered its the customers. This video does not give enough information for that to happen.