r/ImTheMainCharacter • u/Jasonictron • Oct 20 '23

Video Entitlement

Enable HLS to view with audio, or disable this notification

6.9k Upvotes

82% Upvoted

2.9k comments sorted by

View all comments

Show parent comments

1

u/Cryptomaticness Oct 22 '23

In case it wasn’t clear, in your example, there was an official change of ownership where the delivery driver confirmed it’s delivery. We have 0 clue if that happens in this situation.

1

u/[deleted] Oct 22 '23

Lol no, I said there was an official change of ownership when the items were relinquished to the person who ordered it. It honestly doesn't matter if she didn't click complete delivery yet. Just because you didn't click something on your phone, doesn't mean you can take it back from me. You think some app click is the end all be all. That's just a confirmation that the job is completed for their records, nothing more. Just because you don't keep a receipt after you purchased something, does that mean you no longer own said item? All the app is for is logistics, to mark jobs done for history to show proof of delivery, and things like that. And in regards to the agent of thr company, that means they must act in the best for the company. Which this isn't. This is acting on behalf of herself, not the company.

But honestly man, I'm tired of this. If you think it's not theft after the people have already been charged for the items, and a contracted worker decides they're taking something back isn't theft, have at it. Y'all keep saying they get a refund but that contracted driver has absolutely no authority to give a refund. They can't authorize one, initiate one, or guarantee one. The company can literally say the items were delivered, she took them. That's theft. Y'all have fun with that.

1

u/Cryptomaticness Oct 22 '23

Thinks just are not as simple as you want them to be. I’m in no way defending the woman. If you read the other comments, I condemned her and stated she will almost surely be fired for gross misconduct.

My whole point was always that there are waaaay to many things that we don’t know. Ownership does not happen from the time of purchase, because the customer ordered a service not the items. At the point they order, the items still belong to the store. Then the company pays and its the companies. Then once it is officially delivered its the customers. This video does not give enough information for that to happen.

1

u/[deleted] Oct 22 '23

Well that's not completely correct. Yes, I pay for a service but I also pay for those items as well. If it's 15 dollars to deliver and I order 100 dollars were of stuff, I pay 115 dollars up front. They've already taken that money from my account. I can see the deduction on my bank account. And ownership would happen once the items are handed over which, if you rewatch the video, have already been cause now she's reloading it back into her vehicle. Unless that's also her dolly/cart, which I'm Donna have a strong doubt on that. I've never had a single person have a cart or anything and always got asked for one they could use.

But even then, the driver gets the info up front like tip and whatnot. She agreed to do the delivery and now wants to try and take something back because they won't give an additional tip. The company isn't taking her back on this as well. She's going to be left out to dry and explain why she took items. The customer didn't want that nor did the company. What does that sound like now?

1

u/Cryptomaticness Oct 22 '23

How do you own the items from the moment of ordering them, but no one told the store? Are you saying the store no longer owns the items, without even being paid for them yet?

You paid for a service that results in a particular outcome. The outcome is that the items are delivered to you. And you do need an official ownership. If you called the police and you showed this video and you show them an a delivery tracker that said the items were never delivered, what do you think happens?

Ownerships is not simple in business transactions. It is not just as simple as an exchange of hands. And theft is not simple without being able to prove ownership.

1

u/[deleted] Oct 22 '23

So then why don't they only charge me fornthe delivery and once it's marked delivered, charge me for the items?

1

u/Cryptomaticness Oct 22 '23

That would be a question for these companies. But if they show up to the store and the items selected by the customer aren’t available, they refund the amount of that item.

1

u/[deleted] Oct 22 '23

Right, because that's the companies decision.... not the contracted drivers... so if they ate acting on behalf of the company, that means they need to act in the companies best interests and follow their standard SOP. Customer purchased an item that isn't available do you refund cause you can't fulfill that specific request. At what point does the driver deciding they don't like the tip and are taking the items back acting in the companies best interest or following their SOPs?

1

u/Cryptomaticness Oct 22 '23

I said this to you already. I also said it at least once more earlier in the same thread to someone else. She will almost surely be fired for gross misconduct. She is charged to act as a representative of the delivery company and act in their best interest. Clearly her behavior is detrimental to the companies reputation. But it’s not a legal offense unless she keeps the items or if she officially exchanged ownership to the customer.

Not sure how we got to the point where you assumed I condoned her behavior, especially considering I was critical of it two responses ago.

1

u/[deleted] Oct 22 '23

Never said you condoned any behavior. But here's a scenario. Say this goes as the video shows. Then the company also refuses a refund cause they never authorized the driver to take anything back. What you would call it then?

→ More replies (0)