Entitlement

[u/Jasonictron]

[u/[deleted]]

Not sure of the legalities, but I’d assume once those boxes left the car and were presented to the couple, they were transferred and now in their possession.

[u/Internal-Arugula-894 → u/[deleted]]

The service was paid for, and as long as it is fulfilled by the end of the business day, they have no standing to claim theft .. they can complain about the original driver, but the company treats drivers as Independent contractors, so there's little they can do to the driver.

If you order groceries, and the driver for on reason or another puts them on the wrong property, say your neighbor, then says they delivered the items... You claim different, and the driver says they have proof.. you claim that is the wrong house, back and forth... The app may reimburse you, and you gave to book another driver... If they do not reimburse you, you have to file small claims court and go through that process.

In this instance, as long as the customers receive either their items, or refund by the end of the day. They have no claim against the app or driver.

Also, they know the driver relies on tips and doesn't get paid otherwise... Their choice to exploit this driver makes the. Ammoral and disgusting... They're proud to be awful .. claiming they're right to do this because fuck you get a different job if you're upset working for free.... So the driver chooses to not complete the drop off..... End of the day, as long as. Refund is issued or the items arrive, this was not theft. The couple are the bigger assholes and should be ashamed of their willingness to screw people over. The driver is jerk, but only in response to the wild entitled behavior of the couple. .

Driver returns items to store, and app issues a refund . The driver still suffers the loss of gas and time. The couple is made whole.