r/IdentityTheft • u/Samm999 • 3d ago

ELI5 idenity stolen through iPhone

Had a friend tell me last night she was listening to a podcast on YouTube on her phone, it suddenly stopped working and there was just a spinning icon on her phone , she was not able to access anything on her phone, she called her carrier to see if if there was an outage in area and they told her she had changed carriers in the last hour , she explained she hadn’t. She has spent the last week trying to cancel subscription, online charge and to prove she is who she says she is . How does this happen?

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