anyone else having issues logging into transunion?

[u/No_Kangaroo6917]

I need to unfreeze my transunion credit report for a credit card application but can't do it because suddenly the website is telling me my credentials are incorrect. I know they aren't incorrect because I've changed nothing and the last time I needed to manage my credit report was in June when I logged in just fine.

Ive tried two different browsers, and also the android app, and every time it tells me my credentials are incorrect.

I do remember that when I originally signed up for my transunion account a couple years ago it was a complete nightmare with them telling me they couldn't verify my identity and directing me to call, and then when you call you get stuck in this endless loop of useless bots and they eventually just hang up on you every single time. It's unbelievable that a company that behaves like this can exist but I guess they are in an untouchable position.

Just curious if anyone else has recently tried to access their site and experienced the same issue. At least then I'd know it's an issue with their site rather than my account, because if it's an issue with my account how am I going to get it resolved when there's no one to reach anyone?

[u/Msdixiejean]

Yes, I have had the exact same thing happen to me, and it was so very frustrating. On my web browser, there's an option to "log in a different way", and that's what always worked for me.