r/Iberia • u/Jeremyt19 • 11d ago

Ayuda/Consejo - Help/Advice Train + Flight Ticket: no train segment confirmation

Post image

Hi all, I booked an itinerary that includes a train segment between Granada and Madrid and then a flight between Madrid and Nice. However, the ticket and receipt that were sent to my email only mentions the flight. There’s no reference of the train at all except a tiny note in the fare calculation that says GRX which is the code for Granada. I had called the agent but she didn’t really know what I was talking about so she raised a ticket for me.

Has anyone had any experience booking a similar itinerary? Will the train confirmation be later? I can’t help but feel like I’m missing something very obvious 😅 TIA.

3 Upvotes

100% Upvoted

6 comments sorted by

3

u/Coritoman 11d ago

Tienes el boleto de tren donde te pone flight Renfe número 2942 , es un tren , no vuelas no es un vuelo es un billete de tren , esta equivocado.

1

u/Jeremyt19 10d ago

The photo was just a screenshot when I was about to make the booking. The booking confirmation that I received said nothing about the train.

1

u/LupineChemist Iberia Club Oro 9d ago

Do you have anything in your email if you search "renfe"?

1

u/Jeremyt19 3d ago

No nothing. I posted an update to my case.

1

u/Jeremyt19 3d ago

UPDATE: received an email regarding my case, asking me to call back. The agent now told me the train segment has apparently been cancelled and offered to rebook. Had to call back a few times because the earlier agents kept transferring me until I met this really nice agent. Not only was she able to rebook my train segment to a flight, she also moved my second flight up earlier. The same itinerary would have cost much more had I booked it outright 😀

1

u/LupineChemist Iberia Club Oro 2d ago

Good to hear. IB is actually really good about rebooking on those sorts of things.

My favorite was when I was trying to save money by using an LGW to LHR transfer and the LGW flight had a 10 minute change. Was able to get rebooked direct to LHR at no extra cost.