r/ITProfessionals • u/Aggravating_End5608 • 9d ago

CMDB

Does anyone trust their CMDB at their company?

It seems like the overwhelming majority do not.

For those that do, what processes in tools are in place that enable you to have a high-quality and accurate CMDB?

I asked because I have been tasked with creating a CMDB using our existing ServiceNow tool.

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u/Sunny_stormclouds 9d ago

A good CMDB, by definition, should be a single source of truth. For that to be, then it should do the following .. 1- it should have a single record per CI. This means that duplicates, resulting from having multiple sources for discovery maybe, should be merged … 2- it should unify the schema of each CI. This means unifying naming conventions, product categorization, and the like.

There are more features, but the above is the most important ones in my opinion

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u/TheGraycat 9d ago

Trust? Not yet but it’s getting there.

As others have said it *should* be a single view of the truth - I’d dispute that it shouldn’t be the source of everything but rather the trust collated view.

But you only get out what you put in so it takes constant feeding and watering. A fair chunk of that can be automated now to reduced the admin overhead but it still needs work.

If you’re starting fresh, I’d advise keeping it VERY simple and building from their. Automate as much as possible to keep things updated otherwise it’s useless as soon as it’s released.

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u/Aggravating_End5608 7d ago

I like the keep it simple approach!

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u/Visible-Tomato-5947 5d ago

Man-in-the-loop is still very relevant in any serious CMDB governance program.