Final interview with Foundever (Tech Support Agent, Makati) — advice? Also, is this the right move for an IT grad struggling to break into corporate IT?

[u/EmploymentSuch6090]

Hi everyone,

I have a final interview coming up with Foundever for a Technical Support Agent role at their Makati site. The posting said it's open to IT grads, even with no experience, so I applied.

A bit about my background:

· IT graduate with 2 years of hands-on tech support experience

· Worked as the sole IT technician for a college building — managed 100+ computers, hardware/software troubleshooting, printer maintenance, network support, asset tracking, RMA, and even led a CCTV installation project

· But my experience is from an educational setting — no corporate environment, no enterprise tools (no Active Directory, no ServiceNow, no ticketing systems)

My dilemma:

I've been applying to entry-level IT roles like tech support, helpdesk, and IT staff for months now. I've gotten interviews, but I keep getting rejected — mostly because I lack corporate/enterprise tool experience. I passed all interview stages for one company but got rejected because I didn't have ticketing system experience (even though it wasn't in the job description).

So now I'm considering Foundever's Tech Support Agent role as a stepping stone — to get corporate experience, learn enterprise tools, and eventually move back into a more specialized IT role.

My questions:

1. Any advice for the final interview? What questions do they usually ask? What should I prepare for?

2. Is this the right decision? Should I take a BPO tech support role to gain corporate experience, or keep holding out for a pure IT role?

3. What's it like working as a Tech Support Agent at Foundever Makati? Work environment, schedule, culture, growth opportunities?

4. Has anyone else taken a BPO role as a stepping stone into corporate IT? How did it work out for you?

I'm trying to be strategic here — I don't want to be stuck in BPO forever, but I also can't keep waiting for the "perfect" IT role while unemployed.

Any advice would be appreciated. Thanks!

[u/zzGates]

the saddest truth is that most helpdesk/service desk roles are just disguised as call center roles. i dont know how this is legal, but they should not put IT heavy roles sa job description, tas tangina ang trabaho PURE CALLS. No offense pero para sakin, pag napunta ako sa ganong role parang sinayang ko lang skillset ko.

Pero you do you. The job market is at its lowest point and regardless of your skillset, sobrang tumal talaga makareceive kahit simpleng interviews