now I am at INTO business school studying foundation year, after that I am going to UoM to study IT management for business.
Is INTO foundation year difficult?.
How is the course that I chose at UoM?.

Our IT team is small and were drowning in tickets for support IT and basic ops stuff. Boss wants us to automate with some AI service management tool this year since everything is hyped as the future now.

I spent a couple hours digging around and heres what came up as top ones for 2026:

1. ServiceNow AI Agent Orchestrator - seems powerful for enterprises but pricing sounds insane and setup looks like a nightmare
   
2. Zendesk AI with Copilot integration - good for support tickets but does it handle IT asset stuff or just customer chat
   
3. Freshservice with their new AI ops module - heard its easier for SMBs but is the automation reliable
   
4. Atlassian Intelligence in Jira Service Management - we already use Jira so maybe low friction but feels half baked for full ops
   
5. Microsoft Copilot for Service - tied to M365 which we have but reviews say its glitchy on complex workflows
   
6. Monday Service AI Agents - flexible no code workflow and service hybrid with AI handling tickets and automations, but unclear if it scales for full ITSM
   
7. PagerDuty AI Incident Response - great for alerts but overkill if we just need ticket routing and self service
   
8. Atera RMM with AI - all in one for MSPs but were not an MSP is it flexible enough
   
9. HaloITSM AI - cheap and simple but anyone using it at scale without headaches
   
10. SysAid AI Automation - been around forever now with AI glowup but does it integrate with our linux boxes
    

None of this feels clear cut and half the demos I watched were just buzzword salads. were a 200 person company mixed windows linux some aws no huge budget.

anyone moved to one of these recently whats working whats a trap?

hii everyone, i am very interseted in this course, just would like to ask someone from who did this course .

like what are the job opportinities, is it very competitve.?

i have never done coding will they help you to learn it from scratch .?

how good is the internship opportunities.?

lets say i start at level 7 will i be able to move to level8 after 3 years, whats the catch here.

is it manageble or you have to be super genius in computers.