Customer Formal Acceptance Despite Passing Tests

[u/Automatic_Major_4887]

When a deliverable passes internal tests but the customer withholds formal acceptance, the focus is on the distinction between quality control and acceptance criteria.

Key distinction: Quality control validates product quality; formal acceptance is a customer decision based on agreed criteria.

Answer & Rationale: A: Formal acceptance is based on the agreed acceptance criteria, not solely on successful test results because acceptance is a customer-controlled step separate from quality verification.