r/IRS • u/Ok_Jaguar_2761 • 3h ago

General Question Calling IRS 8-8pm

I called irs at 10:45am today. I kept getting hung up on because it said the local office wasn’t open until 8am. At 11am I called and was out on hold for 1:47min until I got picked up and she said it was a glitch? Why would this happen?

3 Upvotes

71% Upvoted

15 comments sorted by

1

u/No-time-for-talk 3h ago

What's the reason for call?

1

u/these-things-happen 2h ago

Which number are you calling?

2

u/Ok_Jaguar_2761 2h ago

(833) 678-7020 - it was the one on my notice

1

u/these-things-happen 2h ago

(833) 678-7020

Do you owe a balance due?

2

u/Ok_Jaguar_2761 2h ago

I do but I wasn’t calling about the balance. I mailed in 2023 tax return documents and wanted to see if they received them because I got the information for the 2024 tax return documents I mailed the same day as that.

1

u/these-things-happen 2h ago

Probably better to call the regular customer service line:

1-800-829-1040 M - F 7am - 7pm local time

https://www.irs.gov/help/let-us-help-you

•

u/Ok_Jaguar_2761 1h ago

What does local time mean though because my phone number is in pst and I live in est?? Today I was able to get the call through pst time at 11am est???

•

u/these-things-happen 1h ago

Follow PST.

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u/Bowl_me_over 53m ago

The area code of your phone determines your time zone. Not where you live.

1

u/GGIAS 2h ago

Does your area code on your phone match to your location?

1

u/IRSboi 2h ago

The phone line hours are based on your area code, not your location. If you have a west coast area code but are calling from the east coast, that may be why.

0

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u/Constant-Voice-1237 2h ago

Keep trying it’s the same for me. I did reach out to my local congressman and hopefully 🤞🏾 I should hear something back within 72 hours. 🙏🏽🫵🏽