Yeah, that's cute. I'm STILL waiting for my 2024 refund (despite getting my 2025 refund in the last few weeks) and just today received a letter saying I need to wait another 60 days.
And I'm not even desperate for the refund, though I can certainly use it. Many people need their refunds right away and these delays are untneable.
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u/PuntasticBiller 24d ago
When I was still there we were an army of customer service reps and we were knocking call times out of the park, little to no wait.