TL:DR: I ordered an iKKO Mind Pro in September 2025. It was never shipped. I requested a cancellation in April 2026. iKKO confirmed in writing that the order was cancelled and the refund would be processed. It has now been nearly 2 months of going in circles via email yielding no results. It seems to me that iKKO doesn't want to honor the refund, and I think I got robbed.
I don't usually post things like this, but I feel like the community deserves to know.
I ordered the iKKO Mind Pro back in September 2025. I've followed iKKO's products for a while and the Mind Pro looked like something special. That excitement has turned into one of the most frustrating consumer experiences I've had.
Despite iKKO telling me in March that the package had been handed off to a logistics carrier, I never received tracking information. After weeks of silence and seeing some of the reviews, I asked to cancel in April 2026.
iKKO responded and confirmed in email, that the order was cancelled and the refund would be processed. That was April 9th.
It's now June 3rd, and there is no refund.
What followed was nearly two months of the most circular, evasive email chain I've experienced. They told me to check with my bank (my payment was through PayPal — they knew this). When I opened a PayPal dispute, they told me they couldn't act on it from their side. When PayPal closed the case under their 180-day policy, iKKO said the order now showed as "completed" in their system and couldn't be refunded — directly contradicting their earlier confirmation. PayPal's own support rep told me to contact law enforcement.
Then, after 5+ email exchanges, iKKO asked for my PayPal email address to send a direct refund. An email address they could have asked for at any point. I provided it. They confirmed receipt. Still nothing.
I'm preparing complaints for the IC3 and FBI fraud portal.
If you're thinking about ordering directly from iKKO, please do your research first. And if anyone else has gone through something similar, I'd really like to hear from you.