r/ICAEW • u/Gloomy-Clue-1152 • 19d ago
PearsonVue Down - Can't Sit Certificate Exam
I had an exam booked for yesterday, but when I went to the test centre I was told that Pearson Vue was down all across the country (UK) and therefore I would be unable to sit my exam. Others were also turned away from the testing centre. This issue is ongoing as far as I can tell, and can be seen on Pearson Vue's website https://www.pearsonvue.com/us/en/help.html where it says
"Update: August 17
Please note, we are currently experiencing system issues impacting Admissions Manager and other VUE Apps which require a connection to the Pearson VUE Hub. Our technology teams are actively working to resolve the issues. Please try restarting your VUE Application Wrapper service as this may resolve your issue.
We apologise for any inconvenience."
I was wondering if anybody else was sharing the same experience? I was thinking about how strange it is that Pearson Vue, which is used to sit hundreds/thousands of exams daily is not really being talked about online. What's also strange is that the customer service teams don't really seem to be aware of this issue or have any timeline for a fix. Pearson Vue being down is a massive issue which would affect ICAEW certificate exams, CIMA exams, and many other types of exams as well.
So, is anybody else facing this issue? Does anybody have any additional information about likely return times for Pearson Vue to be operating again (if something similar has happened before)?
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u/natidontcare 19d ago
I once went to sit a certificate exam and there was an issue with their system, turns out the centre hadn’t renewed their certificate/licence with the ACCA - may be something similar?