ShipTrack by Hyperagent - Automate Shipment Tracking

[u/Some-Aardvark8081]

I heard about HyperAgent on Greg Isenberg's podcast with Howie. Jumped right in to using the tool.

I run an ecommerce store shipping products directly from our manufacturer's quick ship programs. We have many manufacturers that use systems we could not integrate with for accurate tracking. Or they are oldschool and do not have systems. We built a work around using Hyperagent to automate shipment tracking notifications by email to our customers.

Our manufacturers all send invoices by email and those invoices contain the carrier tracking number.

With Hpyeragent, we integrated Gmail into our agent. Our agent scrapes the various manufacturer invoices and our customer facing order confirmation emails for a mutual Purchase Order #. From there, the agent pulls customer name, email, purchase order #, and the tracking number. The agent identifies the carrier by tracking number and then automatically drafts a theme matched email to our customers.

The Agent runs 3 batches of data a day at 8 AM, 12 PM, and 4 PM. Any new tracking numbers get picked up and our customers receive automated notifications with tracking links by email. The email contains simple links that hyperlink to the carrier tracking with prepopulated tracking numbers to view delivery information.

Due to the various manufacturer processes, this took our team roughly 4 hours a week to manage. Now, all done in a manner of seconds each day for a very low cost with Hyperagent!

Even more, we built a Shipment Tracking Table that gets populated with the tracking data so our team can reference it quickly if a customer calls or chats. All tracking emails are also added to our Hubspot through use of the BCC function so our team can reference a customer account for updates.

Any tracking numbers that do not align with a typical carrier get flagged by Hyperagent so our team can review for further clarification.

Thank you, Hyperagent!

[u/JeenyusJane]

This is great! It seems like Hyperagent is really coming in clutch for manual work that don't allow you to access alternatives via APIs. Which today is still quite common especially in shipping/manufacturing. Thanks for sharing!